Pen problems when using watercolor brush

[ConradBrisket]

So far no luck. Wintab just brings back the original problem and the other settings do not seem to make a difference. I tried all of the drivers appropriate for my operating system and they either didn't work (the one that didn't I expected it not to - it was technically for a different tablet) or it acted exactly the same. I made sure to test different combinations of settings as well.

If it helps my tablet is the Wacom Intuos Pen (CTL-480). And while its new (I got it for christmas) it is an outdated version. For a computer I have the new Dell XPS about a month old.

[HannahRage]

For troubleshooting purposes, can you try the ArtRage 5 demo? We implemented some fixes for the way Windows/Wacom handles certain things in ArtRage 5.

www.artrage.com/demos

[ConradBrisket]

Sorry about the delay, I have been busy. I tried the demo with the newest driver and shuffled around the settings, but it still had similar problems

[HannahRage]

Okay, the next step is 'do more complicated troubleshooting'. If you can drop us an email at [email protected] we can walk you through it more directly.

The first thing to start with is just try

1. Using ArtRage with both Wintab and Realtime Stylus turned off (so no drivers at all) to see if you can at least use it normally.

2. If that's still weird, try running the computer in Safe Mode (i.e. no drivers or any other weird background programs) to confirm it's definitely a drivers/something outside of ArtRage and the operating system itself issue.

[ConradBrisket]

In safe mode, Artrage lite still didn't work, but the demo did as long as I was using realtime stylus. The pen sensitivity works and even changing settings on the brush did not cause any weird issues.

[HannahRage]

In safe mode, Artrage lite still didn't work, but the demo did as long as I was using realtime stylus. The pen sensitivity works and even changing settings on the brush did not cause any weird issues.

Okay, that's definitely interesting. There are a couple of differences that might be causing this, but first, update Lite (we just brought out version 5.0.4) and see if that helps (there are some other things we could look into, but if updating fixes it, there's no point).

If AR5 works fine in Safe Mode, but not normally, then something else is messing with it. Can you try going to Run > msconfig > services, tick 'hide all Microsoft services' and disabling everything?

Ideally this should work the same way Safe Mode does. Then you can selectively start adding different services back in and see which one 'breaks' ArtRage 5.




Also worth doing:

1. Do a fresh reinstall of your tablet drivers if you haven't done that already (make sure to restart between uninstalling and reinstalling).

2. Send us screenshots of your current Input settings for Artrage and your tablet so we can doublecheck all the options and see if we can spot anything else worth investigating.

(Oh, also, are you using any outdated/beta versions of Windows 10? Occasionally we've seen stuff like this that just fixes itself in the next update).

[ConradBrisket]

Actually the updated artrage lite is very promising!! I'm not having any problems so far.