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Thread: Member Area - Downloading or Updating ArtRage.

  1. #1
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140

    Member Area - Downloading or Updating ArtRage.

    This thread explains how to use the Member Area to download the latest version of your copy of ArtRage.


    Before You Do This You Must Have:

    1. Created a Member Area Account: See this thread for information.
    2. Registered your Product: See this thread for information.


    How to Download:

    Once you have created a Member Area account and registered your product you will see it listed on your Member Page. Each product that is listed comes with a 'Download' button. Clicking that button presents download options. To download your product, select the appropriate version from that list of options and click the Download button next to it.

    When you download from the Member Area you are downloading the latest version available for your product, this means that if you need to update you should follow this process as well.

    The versions available will vary depending on the product you have registered but in general they are listed with:

    1. OS Version - Windows (Win32, which also supports Win64), and OS X.
    2. Language - A language code for the language of the product (EN for English, DE for German etc.).


    Once you click the Download button next to the appropriate version the download should start using the standard download method for your web browser.

    Note for Windows Users: If you are presented with the option to Open or Save the file, select Save and save it to your disk, Opening it from this dialog can cause installation problems.

    When the download has completed the file should be in the location you chose to save it to, or the Download location for your browser if it's automatic.
    Matt
    ArtRage UI
    Ambient Design.

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Troubleshooting Problems:


    When I click the Download button, nothing happens:

    Your browser may be preventing the system we use from triggering the download page. Please check that scripts have not been blocked on the page but if this persists contact us via the support link below. Also let us know which browser you are using with your support query.


    Contacting Support:

    If your problem has not been resolved, please contact us via the Support Page. On that page, select 'Downloading ArtRage' as the support topic and be sure to let us know which version of ArtRage you were trying to download.
    Matt
    ArtRage UI
    Ambient Design.

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