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Thread: Help!

  1. #1
    Join Date
    Jan 2014
    Location
    Australia
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    2,924

    Help!

    How do I get ArtRage Vitae on this new laptop! I hadn't planned on a new computer when I purchased ARV but unfortunately my laptop died suddenly a couple of days ago. Mark - I'm looking at you for help as I guess Andy is busy bug catching!
    June.

    Oh God of homeless things, look down
    And try to ease the way
    Of all the little weary paws
    That walk the world
    today.
    -
    Unknown.

    http://enug66.deviantart.com/gallery/

    [My setup: hp 15in laptop, 24in acer 2nd monitor, Huion QK11 wireless drawing tablet, Windows 11, ArtRage Vitae.]

  2. #2
    Join Date
    Nov 2011
    Posts
    1,676
    Oh no! Sorry to hear that June!
    I really want to help you June but not sure I can give you any meaningful specific advice here.
    As you know Iím on a Mac and the Mac App Store probably works differently to the Windows one.
    But I did find this page on the net which may be of help to you I hope: https://www.intowindows.com/reinstal...in-windows-10/

    On Macs the MAS is part of the operating system, so on a new computer I would just open the MAS app, log into my Apple account in the MAS and simply hit the download symbol next to the apps I wanted back.
    Hope you get it sorted soon, let us know how you get on.
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage Vitae 7.1.4 ~ 15" Macbook Pro
    ~ macOS 10.14.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

  3. #3
    Join Date
    Jan 2014
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    Australia
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    Thanks Mark I'll go and have a look. Also I'm about to buy a Huion pen display tablet - kamas 22 - any thoughts? I've been using a small Wacom Bamboo One for so many years; with a new computer I feel it might be time for a graphic upgrade!
    June.

    Oh God of homeless things, look down
    And try to ease the way
    Of all the little weary paws
    That walk the world
    today.
    -
    Unknown.

    http://enug66.deviantart.com/gallery/

    [My setup: hp 15in laptop, 24in acer 2nd monitor, Huion QK11 wireless drawing tablet, Windows 11, ArtRage Vitae.]

  4. #4
    Join Date
    Jan 2014
    Location
    Australia
    Posts
    2,924
    Well Mark I've checked and double-checked the FAQ's and I'm just led around in circles. I got as far as this page and it just kept taking me to the store.

    Click image for larger version. 

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    Looks like I'll have to shout 'across the ditch' to Andy. In the meantime, tomorrow I will download AR6 to have something to use. Perhaps now I see why Microsoft has got a bad rep. However, thank you for trying.

    And so to bed to dream.......yawn!

    I can't find a support address for Andy.???????
    Last edited by Enug; 10-07-2021 at 01:27 AM.
    June.

    Oh God of homeless things, look down
    And try to ease the way
    Of all the little weary paws
    That walk the world
    today.
    -
    Unknown.

    http://enug66.deviantart.com/gallery/

    [My setup: hp 15in laptop, 24in acer 2nd monitor, Huion QK11 wireless drawing tablet, Windows 11, ArtRage Vitae.]

  5. #5
    Join Date
    Nov 2011
    Posts
    1,676
    Once you are logged into the Microsoft Store account that you used to purchase ARV;
    At Step 3, on the page I linked to earlier, what happens if you click on the ‘My Library’ option instead of the indicated Downloads & Updates?
    Dose that not open the ‘My Library’ page as seen in Step 4? Showing ArtRage Vitae as one of your purchased apps along with the indicated Install button to the right there?

    There's no direct public email to Andy but Ambient Design’s Support can be emailed at: [email protected]
    However with problems when using the MS Store, contacting the MS Store’s support would probably be more beneficial as Ambient Design have no control over how the store works.
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage Vitae 7.1.4 ~ 15" Macbook Pro
    ~ macOS 10.14.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

  6. #6
    Join Date
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    Hi Mark. It shows purchased apps but doesn't lead any further. The three dots are for sharing the link with contacts.

    Click image for larger version. 

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    I'll give Andy a try and see what he suggests. (also getting used to new laptop and Win 11 doesn't make it easy.
    June.

    Oh God of homeless things, look down
    And try to ease the way
    Of all the little weary paws
    That walk the world
    today.
    -
    Unknown.

    http://enug66.deviantart.com/gallery/

    [My setup: hp 15in laptop, 24in acer 2nd monitor, Huion QK11 wireless drawing tablet, Windows 11, ArtRage Vitae.]

  7. #7
    Join Date
    Nov 2011
    Posts
    1,676
    In that new screenshot I see a cloud symbol with a downwards arrow in it, that looks like a download button to me...
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage Vitae 7.1.4 ~ 15" Macbook Pro
    ~ macOS 10.14.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

  8. #8
    Join Date
    Jan 2014
    Location
    Australia
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    ......but nothing happens - it just keeps circling.
    June.

    Oh God of homeless things, look down
    And try to ease the way
    Of all the little weary paws
    That walk the world
    today.
    -
    Unknown.

    http://enug66.deviantart.com/gallery/

    [My setup: hp 15in laptop, 24in acer 2nd monitor, Huion QK11 wireless drawing tablet, Windows 11, ArtRage Vitae.]

  9. #9
    Join Date
    Nov 2011
    Posts
    1,676
    Ah, it's at times like these I wish I had a PC to experiment with! But alas not
    Dose the MS Store not have some form of Help Desk?
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage Vitae 7.1.4 ~ 15" Macbook Pro
    ~ macOS 10.14.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

  10. #10
    Join Date
    Jan 2014
    Location
    Australia
    Posts
    2,924
    Hi Mark - Andy is trying to help but I don't see the page he indicates. MS help is just a series of faqs unless you make a phone call. I may have to resort to that. Funny thing is that in the blurb for Vitae it reads that you can install on up to 10 devices??

    Morning here - night where you are.
    June.

    Oh God of homeless things, look down
    And try to ease the way
    Of all the little weary paws
    That walk the world
    today.
    -
    Unknown.

    http://enug66.deviantart.com/gallery/

    [My setup: hp 15in laptop, 24in acer 2nd monitor, Huion QK11 wireless drawing tablet, Windows 11, ArtRage Vitae.]

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