re-reading the couple email with customer service. They mentioned design team in the first email. I never gave that much thought because I have a design.
Do they just want me to pay them extra to take my pictures and turn them into "print-ready file"? how long would that take?

My pictures of Stanley Tools is of a sticker I had made locally. It has a tape measure next to it in 2 photos for length and width. I was thinking from that they could make the stickers to size very easy?