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  1. #1
    Join Date
    Aug 2020
    Posts
    7

    creating psd image

    Hi, I"m using ArtRage 6 / Mac High Sierra. Now trying to convert a ptg file (612 Mo) to psd. It worked well with other files until now, but for this one Artrage still indicates " Artrage is busy" and the Mac wheel is still turning for 24 hours ! The psd file now is still charging very slowly (the size is presently 5,3 Go ...). Is that normal ? (just wait is the solution, but it looks a bit long ...) or not ?
    There is apparently no possibility to suspend or stop the process on Artrage (just the Mac wheel turning).
    Thanks for your advice and help

  2. #2
    Join Date
    Nov 2011
    Posts
    1,433
    Hello Phila,
    No, 24 hours and counting dosn’t sound normal to me at all nor why the resulting psd file is getting so large (I assume when you wrote 5,3 Go you meant, 5.3GB)
    I just tried converting a 527MB+/- file to .psd and it took 20sec at most.
    If you have backups of the .ptg file in question or one you can retrieve via Time Machine, I would Force Quit ArtRage and restart your system.
    I ask about backups because there could be a risk of the .ptg file being corrupted when forced to close.
    I would think that in theory the .ptg file is only being read by AR, and not written to, while making the .psd file, so it should be OK to force it to close, but you never know…
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage 6.1.1 ~ 15" Macbook Pro
    ~ macOS 10.15.7 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

  3. #3
    Join Date
    Aug 2020
    Posts
    7
    Hi MarkW, Thanks for your reply. Yes Go is french version of GB. Yes I could force Artrage to quit but I didn't do it because of a bug in Artrage causing the loose of all stroke layer effects (a lot in this file) when the file is reloaded. I point out this problem a few months ago in the forum. So, if I quit artrage, a lot of work is lost ... And the fact that the ptg file itself could be corrupted after restarting the application is another problem ...
    I just copied the ptg file to a usb key, but apparently all the stroke effects appearing now on ArtRage desktop do not appear in the copy !.. So the situation looks bad if the psd saving doesn't work. Actually, this psd file was created to save the stroke effects that Artrage cannot save for the moment.

  4. #4
    Join Date
    Nov 2011
    Posts
    1,433
    I just found your previous posts about the Layer Effects Stroke being lost.
    I also just tried a very quick test and have also found that the Stroke effect is always lost when saving on my system running Mojave.
    Interestingly I also found it was lost when exporting as .psd and opening the .psd in Affinity Photo and Designer and Pixelmator.
    I don’t have Photoshop to see if it would be kept when opened with that, but my gut feeling is it that it wouldn’t be.

    I can’t think of an easy solution for you right now I'm afraid other than avoiding the Stroke layer effect until such time as there is a fix for it. Not what you want to hear right now I’m sure, sorry .
    I would strongly suggest that you contact Ambient Design directly about this via their Support page here: https://www.artrage.com/get-support/
    Or via email here: [email protected]
    Last edited by markw; 11-28-2020 at 09:10 AM.
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage 6.1.1 ~ 15" Macbook Pro
    ~ macOS 10.15.7 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

  5. #5
    Join Date
    Aug 2020
    Posts
    7
    Hi MarkW, thank you very much for the tests you made. On my system the stroke effect is not lost on the .psd, but I had the bad surprise to see that it was finally lost when opened by another user with Photoshop on a Window 10 system (while it works with Preview between 2 Macs ...). Only solution I think ... to use export to tiff image, but layers are lost ...
    Unfortunately, I've lost all the stroke effects on my .ptg file (hours of work) as I had no other solution than force to quit ArtRage.
    I think the stroke effect is a very useful and satisfying tool (except for saving !...) so very sad not to use it for such reason.
    Yes, I already contacted Ambiant Design. They are aware of the stroke persistency problem and it should be fixed with a next update. I asked how long it could take, but no answer yet. I hope it will be soon as the problem is not a confort one, but an essential lack. For me, a priority as the tool is presently almost unusable or very risky ...

  6. #6
    Join Date
    Jun 2019
    Posts
    101
    Hi!

    I already reported the Layer-Effects-Stroke-Bug some month ago. I think in August. As I found out, it can't be saved in a *.ptg, but you can export it in every other data format (png, jpeg, tif, psd...). Possibly it's a vector-based function, that gets rendered if you export it, but it's not saved in the *ptg, because the vector gets lost or so. I don't think that it's important what image editing software you use to open the file.

    @markw: You work with Affinity Foto and Designer? Is it satisfying, can you commend it? I'm thinking about to by some of the Affinity Products. Especially Publisher. Looks verry god on their website.

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