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  1. #1
    Join Date
    Sep 2011
    Location
    Santa Fe, New Mexico
    Posts
    83

    Checking for updates

    MacOS 10.13.6

    After launching ArtRage 5 and clicking on check for updates, the process seems to hang with no report one way or the other.
    Eden
    You can't outsource your soul work.
    www.edensart.com

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,215
    There may have been a temporary outage in our update system as it appears to be working now. If it is not working for you, please drop an email to [email protected] and let us know the version number of ArtRage you're using and we can look in to it for you.

  3. #3
    Join Date
    Sep 2011
    Location
    Santa Fe, New Mexico
    Posts
    83

    Update still hanging

    Quote Originally Posted by MattRage View Post
    There may have been a temporary outage in our update system as it appears to be working now. If it is not working for you, please drop an email to [email protected] and let us know the version number of ArtRage you're using and we can look in to it for you.

    ArtRage 5.0.8

    Sent you an email on 5/12, but no response.
    Eden
    You can't outsource your soul work.
    www.edensart.com

  4. #4
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,215
    We replied the same day - Please check your junk mail folder in case it arrived there but I will re-send.

  5. #5
    Join Date
    Oct 2020
    Posts
    3

    Checking for Updates fails, with both ArtRage 4 and ArtRage 6

    Hi, i am still running MacOs Mojave, 10.14.6.

    I have ArtRage 6 and the old ArtRage 4. By both i get the same result: while doing the Update Check, the green light keeps on going from left to right and back, indicating that ArtRage keeps on trying to check for updates.
    At the same time there seems to be hardly any network-activity.
    This is a reoccurring problem: it never succeeds....

    Any suggestions?

    Thanks,
    Ton

  6. #6
    Join Date
    Nov 2011
    Posts
    1,393
    Quote Originally Posted by ton View Post
    Hi, i am still running MacOs Mojave, 10.14.6.

    I have ArtRage 6 and the old ArtRage 4. By both i get the same result: while doing the Update Check, the green light keeps on going from left to right and back, indicating that ArtRage keeps on trying to check for updates.
    At the same time there seems to be hardly any network-activity.
    This is a reoccurring problem: it never succeeds....

    Any suggestions?

    Thanks,
    Ton
    Hello Ton and welcome to the Artrage forums
    Thatís a bit odd Iím on Mojave still too and the update check takes but a moment or two to complete. Perhaps there was a connection/server problem at their end?
    Iím on AR 6.1.1 which is the latest Mac build at the moment.
    You can also sign in to the ĎMembersí area: https://members.artrage.com/ where you originally registered your copy/ies of AR, to see the currently available version downloads for the apps you have purchased.
    The last available Mac build for AR4 was 4.5.10 I believe.
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage 6.1.1 ~ 15" Macbook Pro
    ~ macOS 10.14.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M

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