Checking for updates

[soulartist]

MacOS 10.13.6

After launching ArtRage 5 and clicking on check for updates, the process seems to hang with no report one way or the other.

[MattRage]

There may have been a temporary outage in our update system as it appears to be working now. If it is not working for you, please drop an email to [email protected] and let us know the version number of ArtRage you're using and we can look in to it for you.

[soulartist]

There may have been a temporary outage in our update system as it appears to be working now. If it is not working for you, please drop an email to [email protected] and let us know the version number of ArtRage you're using and we can look in to it for you.

ArtRage 5.0.8

Sent you an email on 5/12, but no response.

[MattRage]

We replied the same day - Please check your junk mail folder in case it arrived there but I will re-send.

[ton]

Hi, i am still running MacOs Mojave, 10.14.6.

I have ArtRage 6 and the old ArtRage 4. By both i get the same result: while doing the Update Check, the green light keeps on going from left to right and back, indicating that ArtRage keeps on trying to check for updates.
At the same time there seems to be hardly any network-activity.
This is a reoccurring problem: it never succeeds....

Any suggestions?

Thanks,
Ton

[markw]

Hi, i am still running MacOs Mojave, 10.14.6.

I have ArtRage 6 and the old ArtRage 4. By both i get the same result: while doing the Update Check, the green light keeps on going from left to right and back, indicating that ArtRage keeps on trying to check for updates.
At the same time there seems to be hardly any network-activity.
This is a reoccurring problem: it never succeeds....

Any suggestions?

Thanks,
Ton

Hello Ton and welcome to the Artrage forums
That’s a bit odd I’m on Mojave still too and the update check takes but a moment or two to complete. Perhaps there was a connection/server problem at their end?
I’m on AR 6.1.1 which is the latest Mac build at the moment.
You can also sign in to the ‘Members’ area: https://members.artrage.com/ where you originally registered your copy/ies of AR, to see the currently available version downloads for the apps you have purchased.
The last available Mac build for AR4 was 4.5.10 I believe.