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Thread: Need to reload presets

  1. #1
    Join Date
    Sep 2006
    Location
    New Zealand
    Posts
    724

    Need to reload presets

    Hi

    I find I am continually having to reload presets for Tools, Canvases etc.

    Is there a reason this?

    Brett
    Visit my gallery here.

    =========

  2. #2
    Join Date
    Nov 2013
    Posts
    2,030
    This means that your iOS is deleting ArtRage's preferences. We're not sure why this is happening yet, but something changed in iOS11 to make it much more common.

  3. #3
    Join Date
    Sep 2006
    Location
    New Zealand
    Posts
    724
    Well, there you go! Thanks :-)

    Brett
    Visit my gallery here.

    =========

  4. #4
    Join Date
    Nov 2013
    Posts
    2,030
    From testing, the issue should be (temporarily) fixed by completely reinstalling the app, but it will probably come back again (it's been bugging me on and off for a while). We're still not sure why, but if anyone spots a pattern that would be very helpful.

    If you do choose to reinstall to get rid of it, please back your gallery up onto a computer first or you will lose your artwork.

    These guides may help:
    https://www.artrage.com/manuals/artr...-ipad-gallery/
    https://www.artrage.com/manuals/artr...ntings-itunes/

  5. #5
    Join Date
    Mar 2012
    Posts
    3,864
    Yes, I've just restored onto a new Ipad from the Cloud. Lost all my presets. Went to the app store and hit 'open', and still nothing. Kinda sad ...... it took a long time to get all my best brushes together.

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