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Thread: IOS Export Problem

  1. #1
    Join Date
    Aug 2016
    Location
    Dear Ol' Debun, deep in rural Southwest England
    Posts
    8

    IOS Export Problem

    Hey folks

    I use an ipad 2 with Artrage and have failed at least three times now to export my sketch as a png. I send the export to outlook, no problems there, but when I go to download the image onto my desktop it's not importing as png. File type is just described as 'File' and it wont open.

    Any ideas?

  2. #2
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,914
    Is there an extension on it? Sometimes iOS cuts the extension off for some reason and leaves it as 'mystery file'. Try renaming it and manually adding '.png' to the end and see if that fixes it?
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  3. #3
    Join Date
    Aug 2016
    Location
    Dear Ol' Debun, deep in rural Southwest England
    Posts
    8
    Quote Originally Posted by HannahRage View Post
    Is there an extension on it? Sometimes iOS cuts the extension off for some reason and leaves it as 'mystery file'. Try renaming it and manually adding '.png' to the end and see if that fixes it?
    Fantastic! That did the trick. Thank you Hannah

  4. #4
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,914
    Wonderful, I'm glad to hear it. It's an annoying little error that pops up when exporting between apps and emailing files sometimes.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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