ArtRage 5 Product PageArtRage Lite Product PageArtRage for iOS Product PageArtRage for Android Product PageArtRage  Android Oil Painter Free Product PageArtRage  Free Demos Page

Page 1 of 2 12 LastLast
Results 1 to 10 of 20

Thread: Program crashing on ipad

  1. #1
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975

    Program crashing on ipad

    I am have a problem with the ink pen on the ipad The program crashes as soon as I press the settings tab to change size and taper, all other tools there is no problem.I have rebooted after the latest update but its still doing it
    Last edited by Saphire; 08-18-2017 at 07:26 AM.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Sorry to hear about the problem. I'm not seeing it here currently and I don't see a crash in Apple's logging system that I think relates to this so I think we will need some more details. First up, could you make sure that as well as rebooting you have shut the app down completely? If there's some kind of state issue causing the problem then just rebooting may not solve it. Double tap the home button on your iPad and swipe the app off the top of the screen to shut it down, then reboot.

    If the problem still occurs please drop us an email at support@artrage.com to let us know and also let us know what model iPad and what version of iOS you are using and we should be able to get it sorted for you!
    Matt
    ArtRage UI
    Ambient Design.

  3. #3
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    Thank you matt I I will start a new image do a bit with other tools and send a copy when it crashes
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  4. #4
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    Click image for larger version. 

Name:	IMG_4239.jpg 
Views:	11 
Size:	383.9 KB 
ID:	93610Matt I have just sent you a small script just before it crashed with tye ink pen not the felt tip
    Last edited by Saphire; 08-18-2017 at 09:58 AM.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  5. #5
    Join Date
    Mar 2012
    Posts
    3,818
    Yes, it has crashed in the same circumstances using Ink Pen settings for me ... three times!

  6. #6
    Join Date
    Mar 2012
    Posts
    3,818
    I went through all the tools and then went back to Ink Pen, and it's working OK now.
    Last edited by copespeak; 08-18-2017 at 12:29 PM.

  7. #7
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    I have tried all sorts the pen is totally unusable, and that is the tool I use the most. I did think of deleting artrage and downloading again but I have no means at the moment to back up the files.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  8. #8
    Join Date
    Mar 2012
    Posts
    3,818
    You can get a memory stick that goes into your ipad.

    When it wasn't working, I just continued looking through the other tools, to see if there was anything different. When I went back it was ok. I'll try it again now....
    Last edited by copespeak; 08-18-2017 at 10:39 PM.

  9. #9
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    Thank you copespeak, I didnt know there was a memory stick available I will look.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  10. #10
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    Bought a memory stick but it only copies from camera roll, it won't copy direct from Artrage and the ptg files, if I lose those I can't carry on with my work so stuck at moment.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •