ArtRage 5 Product PageArtRage Lite Product PageArtRage for iPad Product PageArtRage for Android Product PageArtRage  Android Oil Painter Free Product PageArtRage  Free Demos Page

Results 1 to 7 of 7

Thread: Naughty Reference behaviour

  1. #1
    Join Date
    Mar 2012
    Gallery
    View images
    Posts
    3,780

    Naughty Reference behaviour

    One of my students with a Samsung tablet has a lot of problems with her ref photo responding to being moved about and resized. We tried for ages yesterday.

    Sometimes it just freezes, and other times it jumps to a tiny size, which can be almost off the canvas.

    Any ideas?

  2. #2
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Gallery
    View images
    Posts
    1,701
    Hmmm. Can you tell me the following things?

    - is this the latest version of the app? (if she goes to the menu > about, it will list a version number.)
    - what is the memory usage like? (e.g. check the current active apps and RAM, as well as available storage space and whether the ArtRage gallery has a lot of paintings in it).
    - does she have any other problems with gestures, or is it just the reference image?
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  3. #3
    Join Date
    Mar 2012
    Gallery
    View images
    Posts
    3,780
    Thanks Hannah, I will pass those queries on to her. I won't see her personally until next week.

  4. #4
    Join Date
    Jun 2017
    Gallery
    View images
    Posts
    19
    Is this the first time this happened to her or does this happen on a regular basis? I was thinking of getting a Samsung Tablet as well and if a Samsung one is prone to having problems with the app I might reconsider it.

  5. #5
    Join Date
    Mar 2012
    Gallery
    View images
    Posts
    3,780
    I think she has, but will talk it over with her a bit more when she comes next week.

  6. #6
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Gallery
    View images
    Posts
    1,701
    Quote Originally Posted by copespeak View Post
    I think she has, but will talk it over with her a bit more when she comes next week.
    If you get her to email us directly at support@artrage.com, it would probably be easier all round; this might just be her having trouble with gesture input, or it might be a weird ArtRage bug, but we'll actually need to know what she's looking at and give her things to try.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  7. #7
    Join Date
    Mar 2012
    Gallery
    View images
    Posts
    3,780
    I'll go over it with her on Wednesday when I see her again.

    We both worked on trying to move it, and enlarge it last week, and it definitely wouldn't budge.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •