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Thread: Need help

  1. #1
    Join Date
    Jun 2017
    Posts
    4

    Need help

    A long time art rage user. Started on version 4. Require a bit of help from you folks at art rage. I just got a new computer and I bought the new version through your website. Unfortunately, I didn't use the upgrade link, I just got the regular version. When I purchased it, went through PayPal, checked there and it did go through, but I never got a serial number or download link.
    I really lik the new art rage 5. Could help me out and send me an email with a serial number and a download link. Love the program. Mac iOS newest version.

  2. #2
    Join Date
    Dec 2013
    Location
    Reno, Nevada
    Posts
    199
    I'm not sure but: have you tried logging into the member area and downloading it from there?

    https://members.artrage.com/

  3. #3
    Join Date
    Jun 2017
    Posts
    4
    Yes I tried that

    they ask you to buy it again

    not a terrible option, but I already paid once

    thank you

  4. #4
    Join Date
    Dec 2013
    Location
    Reno, Nevada
    Posts
    199
    Send an email to: support@artrage.com

    I have the feeling they are short staffed right now at ArtRage but they "will" reply if you send them an email.

    Sorry I can't be of more help Michael.

  5. #5
    Join Date
    Jun 2017
    Posts
    4
    I can understand being short handed. I have a good deal of patience. I have sent an email. Now I know why I haven't got a response. No big hurry. I am still able to 4.

    thanks for the heads up

  6. #6
    Join Date
    May 2013
    Posts
    39
    Hi Michael, sorry to hear about your issue.

    Like HwyStar already mentioned above, please contact support@artrage.com in regards to it. We will help and can resend your order.

    Just a quick question here: Did you get a single email from Avangate (such as the order confirm)? If so, can you check (since you use Gmail), that there's not multiple emails stacked together. Gmail might collapse the thread as an email chat communication.

    To disable conversation threading and prevent Gmail fromlumping together emails:
    1) Click the Settings gear icon in Gmail.
    2) Select Settings from the menu that comes up.
    3) Go to the General tab.
    4) Make sure Conversation view off is selected underConversation View.
    5) Click Save Changes.

  7. #7
    Join Date
    Jun 2017
    Posts
    4
    I have already done two messages to support. If you think it will help I'll do it again

  8. #8
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,855
    Hi there! Sorry to hear you've been having trouble. If your problem has been solved, great. If not:

    1. We should be able to help with the upgrade discount you missed out on if you contact us with the details.
    2. The download email may have gone missing, or been filed as spam, or been sent to your Paypal email instead (if different).

    But it's possible you just entered the wrong email when purchasing, as "gmal.co" looks like it should be 'gmail.com'? There's no account in the member area under gmal.co, so can you doublecheck that? (If you've been contacting us from an incorrect email, that would explain why you never got a reply! If you just wrote it that way to avoid sharing your email online, great, but it's the most obvious thing to have gone wrong. I can also edit your username for you if you wish).


    To contact us again if you haven't heard back:

    1. Email us directly at support@artrage.com without using the support form (sometimes it filters emails as spam without us getting a chance to see them)
    2. Make sure you are giving us the correct email to contact you.
    3. Give us the order info you have and your ArtRage 4 serial.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  9. #9
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,855
    We've managed to track down your purchase, and there was a typo in the purchase email. I've sent you your serial directly, but if it doesn't arrive, try sending me a PM via the forums instead.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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