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Thread: ArtRage crashes when selecting watercolor paper preset.

  1. #1
    Join Date
    Oct 2014
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    ArtRage crashes when selecting watercolor paper preset.

    Since the latest update ArtRage for Android has been crashing when I select the new watercolor paper preset. The other paper presets seem to load okay. This is on my Samsung Galaxy Note Pro 12.2 tablet running Android OS 5.02.

  2. #2
    Join Date
    Nov 2013
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    Auckland, NZ
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    That's not good! It's not happening for us here, which makes it a bit hard to test.

    Can you make sure to submit a crash report or two (if you haven't already) if it gives you that option?
    Does it matter if you select the preset while creating a new painting, or if you go to the Layers menu and change it in the Canvas Settings?
    Does it crash every time?
    Ambient Design Tech Support & Community Manager

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  3. #3
    Join Date
    Oct 2014
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    United States
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    Quote Originally Posted by HannahRage View Post
    That's not good! It's not happening for us here, which makes it a bit hard to test.

    Can you make sure to submit a crash report or two (if you haven't already) if it gives you that option?
    Does it matter if you select the preset while creating a new painting, or if you go to the Layers menu and change it in the Canvas Settings?
    Does it crash every time?
    Thanks for replying! It doesn't give me a option to submit a crash report. It just says ArtRage has stopped. It was crashing every time when I tried to create a new painting. However, I just went into the layers menu and selected the watercolor preset in the Canvas settings and it worked fine. Now I can go into the New Painting option and select the watercolor paper preset and it works. I guess it just needed to work out a few kinks from the update.

  4. #4
    Join Date
    Nov 2013
    Location
    Auckland, NZ
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    Well, that's just weird. Thanks for letting us know the details!
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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