Really weird multitouch with Cintiq Pro 13 on OS X

[mr_reidpants]

Hi!

I recently grabbed Wacom Cintiq Pro 13 and updated to ArtRage 5, dreaming of having a drawing experience similar to what I get on my iPad with my fineline 2, but like, accurate, and with arbitrary file sizes. But so far, it's been pretty weird...

- moving the canvas with two fingers doesn't work smoothly or consistently
- pinching to zoom doesn't really work at all. Sometimes it can zoom out, but I don't think I've managed to get it to zoom in, and most of my pinch gestures are interpreted as movement gestures
- rotating clockwise works great, but rotating counterclockwise opens display preferences (every time, and only in ArtRage, even if system preferences isn't running)

Everything works pretty well in Windows 10 (except for the lack of single finger touch rejection, which I understand to be related to windows reporting single finger gestures as mouse events or something), so I'm more or less ok, but ^^^ is pretty weird. Like, display preferences? I don't even understand how that's happening. I also get the feeling that reason touch rejection works so well on the iPad is because when it's set to use a stylus the input events for drawing come from a different channel (ie, a wacom driver instead of iOS). The gestures also work pretty well elsewhere (ie, pinch and zoom work beautifully in Chrome).

Is there any data I can provide to help fix this? I get the impression that you guys are sick of questions about multitouch but it's also why I upgraded. I'm willing to read api references and learn enough swift/obj-c to write an input event logger if it'll help. I also do this level of programming professionally and would be glad to help if bandwidth is the main issue.

[HannahRage]

Can you go to Edit > ArtRage Preferences > Input Device and try turning off 'Cmd + Mousewheel = Zoom' and see if that helps? There's been a change in the Wacom driver, so this may be causing issues.

[mr_reidpants]

Turning that off fixed the zoom, but moving the canvas is still weird, and counterclockwise rotation still brings up display preferences.

[nekomata]

Hi!

I recently grabbed Wacom Cintiq Pro 13 and updated to ArtRage 5, dreaming of having a drawing experience similar to what I get on my iPad with my fineline 2, but like, accurate, and with arbitrary file sizes. But so far, it's been pretty weird...

- moving the canvas with two fingers doesn't work smoothly or consistently
- pinching to zoom doesn't really work at all. Sometimes it can zoom out, but I don't think I've managed to get it to zoom in, and most of my pinch gestures are interpreted as movement gestures
- rotating clockwise works great, but rotating counterclockwise opens display preferences (every time, and only in ArtRage, even if system preferences isn't running)

Everything works pretty well in Windows 10 (except for the lack of single finger touch rejection, which I understand to be related to windows reporting single finger gestures as mouse events or something), so I'm more or less ok, but ^^^ is pretty weird. Like, display preferences? I don't even understand how that's happening. I also get the feeling that reason touch rejection works so well on the iPad is because when it's set to use a stylus the input events for drawing come from a different channel (ie, a wacom driver instead of iOS). The gestures also work pretty well elsewhere (ie, pinch and zoom work beautifully in Chrome).

Is there any data I can provide to help fix this? I get the impression that you guys are sick of questions about multitouch but it's also why I upgraded. I'm willing to read api references and learn enough swift/obj-c to write an input event logger if it'll help. I also do this level of programming professionally and would be glad to help if bandwidth is the main issue.

do you have any other painting apps (a photoshop trial is a good start, same with c*rel painter) to compare the multi-touch experience? I don't know if chrome is relying on wacom driver to handle touch commands (assuming there's a generic touch toolset that mac os can use with gesture-enabled devices);

wacom tablet drivers for mac have been pretty shitty recently (mid-2016 and onwards, or so), and release notes for p. much every build contain vague, unspecified touch functionality improvements.
this might be a driver-related cause behind your issues, rather than an artrage one :\

[mr_reidpants]

In CS6 Extended the zoom works, but not the pan, and I don't know if it even supports rotating the working surface. I installed the Painter 2017 trial and it worked almost perfectly. But then it would, because Wacom seems to deliberately support Painter.

[MattRage]

We're currently talking to Wacom about their drivers because they contacted us regarding the pan/zoom issue with Cmd + Mousewheel zoom. At the moment, using the current Wacom drivers (6.3.20-11 for the Intuos) I'm not seeing any problems with Multitouch but I have noted to them some issues with how they're passing data to the app (specifically, Wacom use old style gesture messages rather than current OS standards). This might mean that apps that support those old style gestures specifically don't see any problems, while apps that focus on the internal OS gestures do, it's hard to say.

If counterclockwise rotation is bringing up display preferences it sounds like the gesture is being interpreted oddly by the tablet itself. I'll add your info to our conversation with Wacom as we should be talking with their engineers directly shortly and I'd like to find out what's happening. Could you let me know what driver revision you're using?

[mr_reidpants]

I'm using the latest ones; I removed them with their utility and reinstalled them with the latest from the site and the behaviour is identical.

That counterclockwise rotation thing has only happened in art rage. It works everywhere else, more or less.

[mr_reidpants]

Man, it's so tragic that they are doing their own gesture stuff, because it seems like it's really bad.