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Thread: Docking setup gone

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  1. #1
    Join Date
    Nov 2015
    Location
    Los Angeles, USA
    Posts
    53

    Docking setup gone

    Windows 7 Pro patched an update last night went I shutdown the computer. This morning all setup in the docking mode are gone. I don't know if they are related, but it would be good if we can save dock layout that can be loaded.

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  2. #2
    Join Date
    Nov 2013
    Posts
    1,993
    If your previous set up wasn't remembered, that probably means the preferences were either deleted or not saved properly.

    Can you check if your interface changes are saved if you open and close ArtRage now?

  3. #3
    Join Date
    Nov 2015
    Location
    Los Angeles, USA
    Posts
    53
    The interface is working properly now. I've been drawing in Docking mode ever since the upgrade a week ago, it has been working fine. Maybe it's just a one time fluke.
    Hardware:
    Windows 10 Pro Hexcore workstation 24GB + Cintiq 22HD, Windows 10 Surface Pro 4 i5

  4. #4
    Join Date
    Nov 2015
    Location
    Los Angeles, USA
    Posts
    53
    This has happened two more times since my last reply of this thread. One time on Surface Pro 4 and once on Hexcore workstation. One time was prompted a recovering file option, but there was no crashes in the previous. The other time AR just launched normally without any docks. It might has something to do with closing AR without saving by click on "don't save" confirmation. Sometimes I don't need to save the files that I was messing around.
    Hardware:
    Windows 10 Pro Hexcore workstation 24GB + Cintiq 22HD, Windows 10 Surface Pro 4 i5

  5. #5
    Join Date
    Nov 2015
    Location
    Los Angeles, USA
    Posts
    53
    I'm still experiencing this issue every now and then. Is there a way to backup the Docking Mode setup? so it can be restored quickly by loading the backup setup. I'm using the latest version of AR. Thanks.
    Hardware:
    Windows 10 Pro Hexcore workstation 24GB + Cintiq 22HD, Windows 10 Surface Pro 4 i5

  6. #6
    Join Date
    Mar 2006
    Posts
    3,810
    It sounds like something is deleting the artrage prs file or preventing it from being saved properly, as this stores these settings.

    Here's how to locate the prs file:

    run 'appdata' ( Windows Key + R then enter appdata )
    Open the Roaming -> Ambient Design -> ArtRage folders.
    The file you're looking for is called ArtRage5.prs if you're using ArtRage 5. You could create a backup of the file so that you can place it here in the event of losing settings. Make sure that ArtRage is closed when copying the backup file to the folder to prevent it from being overwritten.

    If you have further problems with losing settings, please feel free to email me at [email protected] and let me know the last thing that happened before this occurred, I'd be happy to see what I can do to help troubleshoot the cause.

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