Lost Artrage when computer died

[pmt3]

Hi, my motherboard died last week but I was able to have .ptg files transferred to my new computer. my Artrage software came with my Wacom but I no longer have the serial nb./key. I'm pretty sure it was version 3.0, which is no longer available. If I purchase the 4.0 upgrade will I be able to access my files? If so, is there any way to get the discount without the serial number? Thanks for any advice!

[HannahRage]

If you downloaded ArtRage from Wacom originally, your serial should still be available online in their website, and you can register it in the member area to redownload ArtRage/get the upgrade discount.

[pmt3]

Thanks, I contacted Wacom but have not received a response. Will Artrage 4.0 be able to open my files from 3.0?

[HannahRage]

Yes, absolutely. In fact, you can download the demo to get at your work in the meantime: www.artrage.com/demos

[pmt3]

Thanks, I tried the demo but it is only importing my paintings in a single layer. Maybe because they are .ptg files?

[JMMK]

Double click the .ptg file (do not use the import Option) then you have layers

[HannahRage]

Thanks, I tried the demo but it is only importing my paintings in a single layer. Maybe because they are .ptg files?

Use File > Open instead of importing (PTG are the default ArtRage file). Doubleclick probably won't work properly with the demo because the 'this is a demo' pop up interrupts the file set up.

[JMMK]

I didn't know that. Sorry for giving false information.

[pmt3]

Thanks, Hannah...that did work! Only problem is I can't save my paintings in the demo because they are too large. So I woke up excited to buy Artrage 4 and get back to work, but it is no longer available I can't afford Artrage 5 and Wacom has been no help finding my serial number. Are there any older versions still available?

[HannahRage]

Email us at [email protected] and we'll try and help you find your serial/see what else can be done.