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Thread: Painting not saving

  1. #1
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975

    Painting not saving

    Ipad Pro 9.7, 256gb

    I think there maybe a glitch in the program on saving.
    My painting didn't save after I finished for the day yesterday. I am always in the habit of pressing save often while painting then before closing going to the gallery to check its there. When I opened the program today it displayed that the program had closed without fully saving, consequently all the work I had done yesterday was gone. The last time it happened I thought it was my fault maybe closing without saving.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  2. #2
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    I have found another problem in the latest update, when i try to alter the transparancy of a layer the program crashes and shuts down.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  3. #3
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,856
    We're rushing out a fix for the second thing, the first one is something we're now looking into. Thanks for reporting it!
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  4. #4
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    Thanks Hanna, I save regulary and work on a new copy so it was only the one day that I lost., there was about 6 saves during the work not one of them saved. The problem seem to happen when i quit the program and removed the open programs from background.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  5. #5
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,856
    Okay, I haven't seen any problems saving here. Can you tell me:

    - what iOS you're running?
    - exactly how you save? (the specific menu options) so I can be sure I'm doing the same thing
    - is there a chance that you killed the app before it had finished the saving process?
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  6. #6
    Join Date
    Feb 2011
    Location
    North Staffordshire! UK
    Posts
    975
    I am running the latest ios 10.1.1.

    I kill all open programs to free memory then open Artrage. When I paint after about 5 minutes the save icon comes up in top right corner i press save then carry on until the next time it shows then save again, keep saving this way until I finish. When finished I go to gallery which prompts me to save again as soon as that dissapears I quit program by either using 5 fingers or button dbl click to bring up tasks then kill to clear memory again.
    It used to do this if I saved from top right icon then killed program so have got into the habit and killing while in gallery because I always have to save at that point.
    Christine.(Paint what you see, not what you know to be there)

    Artrage Magazines https://app.box.com/s/6ybcbpnu1rw3tqee40hge5eb7eag6on6

    http://saphire1948.deviantart.com/gallery/

  7. #7
    Join Date
    Sep 2012
    Location
    Edinburgh, Scotland
    Posts
    239

    Changing layer opacity shuts down Artrage for me, too.

    I am in exactly the same bit as Christine regarding changing opacity. Same iPad and same iOS. Nevertheless, I am sure you will fix things and am grateful for a smashing program.
    My personal blog Slices of my life.

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