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Thread: AR 3 StudioPro crash at launching

  1. #1
    Join Date
    Feb 2007
    Location
    Buenos Aires, Argentina
    Posts
    245

    AR 3 StudioPro crash at launching

    After many years of use my copy suddenly doesn't launch anymore. Apparently it close right after loading all the libraries. In the past it used to close when in use and trying to load some large stencils libraries. I have an old MacMini with 3 Gb of Ram and OSX 10.6.8 SL (I'm about to replace it soon).
    I changed some months ago from a Wacom3 to a Wacom Intuos Pro without problems. I also have a copy of AR2 and a demo of AR4 both working as expected.
    I plan to buy AR 4 when my new MacMini arrives but I need to recover my StudioPro in the meantime.
    I did a copy of the report in the hope it'll help; attached are the first lines. Thank you.

    Process: ArtRage Studio Pro [231]
    Path: /Applications/ArtRage Studio Pro.app/Contents/MacOS/ArtRage Studio Pro
    Identifier: com.AmbientDesign.ArtRageStudioPro
    Version: AR3.5.4 Studio Pro (3.5.4 Studio Pro)
    Code Type: X86 (Native)
    Parent Process: launchd [90]

    Date/Time: 2016-10-13 14:04:18.718 -0300
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 18769515 sec
    Crashes Since Last Report: 94
    Per-App Interval Since Last Report: 1192058 sec
    Per-App Crashes Since Last Report: 14
    Anonymous UUID: 20B57975-22CA-4668-858C-981556883C60

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x000000001cf9c000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.QD 0x9a6f80ac _GetDstBitsIndexed + 4
    1 com.apple.QD 0x9a6f11f4 Stretch + 3487
    2 com.apple.QD 0x9a6b527a OneSrcOneDst + 59
    3 com.apple.QD 0x9a6b5eb8 CommonBits + 1316
    4 com.apple.QD 0x9a6b7490 StdBits + 878
    5 com.apple.QD 0x9a6b5bee CommonBits + 602
    6 com.apple.QD 0x9a6b6717 CopyBits + 780
    7 ...ickTimeComponents.component 0x956bf158 RAW_CDDrawBand + 2530
    8 ...ple.CoreServices.CarbonCore 0x918eadcc CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
    9 ...ickTimeComponents.component 0x956bf8d8 RAW_CDComponentDispatch + 182
    10 ...ple.CoreServices.CarbonCore 0x918e351f CallComponentDispatch + 29
    11 ...ickTimeComponents.component 0x95c80604 ImageCodecDrawBand + 43
    12 ...ickTimeComponents.component 0x955bdc7b BaseCodec_DecompressWorkFunction + 1002
    13 ...ickTimeComponents.component 0x955be3fd BaseCodec_DecompressCallBack_Common + 1328
    14 ...ickTimeComponents.component 0x955c00d7 Base_CDBandDecompress + 5449
    15 ...ple.CoreServices.CarbonCore 0x918eadcc CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
    16 ...ickTimeComponents.component 0x955bb57b Base_CDComponentDispatch + 127
    17 ...ple.CoreServices.CarbonCore 0x918e351f CallComponentDispatch + 29
    18 com.apple.QuickTime 0x98a2fc93 ImageCodecBandDecompress + 43
    19 com.apple.QuickTime 0x98a1ddbe DoBandedDecompress + 17559
    20 com.apple.QuickTime 0x98a19739 ICMAction + 1177
    21 com.apple.QuickTime 0x98a18348 ICMDeviceLoop + 546
    22 com.apple.QuickTime 0x98a212bc DecompressSequenceFrameWhen + 714
    23 com.apple.QuickTime 0x98a20fed DecompressSequenceFrameS + 61
    24 ...uickTimeImporters.component 0x92ccb026 importGraphicDrawInternal + 2247
    25 ...uickTimeImporters.component 0x92cccdc8 importGraphicDrawOrDecide + 1130
    26 ...ple.CoreServices.CarbonCore 0x918eadcc CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
    27 ...uickTimeImporters.component 0x92cc98bb ImportGraphicComponentDispatch + 111
    28 ...ple.CoreServices.CarbonCore 0x918e351f CallComponentDispatch + 29
    29 com.apple.QuickTime 0x98a16b44 GraphicsImportDraw + 37
    30 ...ientDesign.ArtRageStudioPro 0x005e689e gCVolumeRef::~gCVolumeRef() + 358318
    31 ...ientDesign.ArtRageStudioPro 0x005e6d86 gCVolumeRef::~gCVolumeRef() + 359574
    32 ...ientDesign.ArtRageStudioPro 0x00270616 gCFTypeList::sCustomFileType::~sCustomFileType() + 2483670
    33 ...ientDesign.ArtRageStudioPro 0x00272236 gCFTypeList::sCustomFileType::~sCustomFileType() + 2490870
    34 ...ientDesign.ArtRageStudioPro 0x002b420f gCFTypeList::sCustomFileType::~sCustomFileType() + 2761167
    35 ...ientDesign.ArtRageStudioPro 0x002b49c6 gCFTypeList::sCustomFileType::~sCustomFileType() + 2763142
    36 ...ientDesign.ArtRageStudioPro 0x002b9e2b gCFTypeList::sCustomFileType::~sCustomFileType() + 2784747
    37 ...ientDesign.ArtRageStudioPro 0x001c7d72 gCFTypeList::sCustomFileType::~sCustomFileType() + 1793330
    38 ...ientDesign.ArtRageStudioPro 0x00172993 gCFTypeList::sCustomFileType::~sCustomFileType() + 1444179
    39 ...ientDesign.ArtRageStudioPro 0x00172db8 gCFTypeList::sCustomFileType::~sCustomFileType() + 1445240
    40 ...ientDesign.ArtRageStudioPro 0x000dd229 gCFTypeList::sCustomFileType::~sCustomFileType() + 831977
    41 ...ientDesign.ArtRageStudioPro 0x00449bcc gCArray<gCResourceIndex::SResEntry*>::Add(gCResour ceIndex::SResEntry* const&) + 17772
    42 ...ientDesign.ArtRageStudioPro 0x00449dc3 gCArray<gCResourceIndex::SResEntry*>::Add(gCResour ceIndex::SResEntry* const&) + 18275
    43 com.apple.AE 0x981baf5c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 166
    44 com.apple.AE 0x981bae5b dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 43
    45 com.apple.AE 0x981bad65 aeProcessAppleEvent + 197
    46 com.apple.HIToolbox 0x99ce3197 AEProcessAppleEvent + 50
    47 com.apple.HIToolbox 0x99e6425e AEProcessEvent + 160
    48 com.apple.HIToolbox 0x99d75996 HIStdAppHandler::HandleEvent(OpaqueEventHandlerCal lRef*, TCarbonEvent&) + 206
    49 com.apple.HIToolbox 0x99d76a84 TEventHandler::EventHandler(OpaqueEventHandlerCall Ref*, OpaqueEventRef*, void*) + 64
    50 com.apple.HIToolbox 0x99caec2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    51 com.apple.HIToolbox 0x99cadef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    52 com.apple.HIToolbox 0x99cadd55 SendEventToEventTargetWithOptions + 58
    53 com.apple.HIToolbox 0x99ce2a24 ToolboxEventDispatcherHandler(OpaqueEventHandlerCa llRef*, OpaqueEventRef*, void*) + 3006
    54 com.apple.HIToolbox 0x99caf080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    55 com.apple.HIToolbox 0x99cadef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    56 com.apple.HIToolbox 0x99cd07f3 SendEventToEventTarget + 52
    57 com.apple.HIToolbox 0x99e59c17 ToolboxEventDispatcher + 86
    58 com.apple.HIToolbox 0x99e59d4f RunApplicationEventLoop + 243
    59 ...ientDesign.ArtRageStudioPro 0x004470ab gCArray<gCResourceIndex::SResEntry*>::Add(gCResour ceIndex::SResEntry* const&) + 6731
    60 ...ientDesign.ArtRageStudioPro 0x00636b6b gCARPtgIO::~gCARPtgIO() + 107
    61 ...ientDesign.ArtRageStudioPro 0x00013ae2 gCFTypeList::sCustomFileType::~sCustomFileType() + 6818
    62 ...ientDesign.ArtRageStudioPro 0x00013a09 gCFTypeList::sCustomFileType::~sCustomFileType() + 6601
    Nulla die sine linea
    http://bobrow.wordpress.com

  2. #2
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,851
    The first thing to do is to download the latest version - 3.5.9 - as you're missing a few updates and bug fixes. Register your serial at https://members.artrage.com if you haven't already, and you can download it.

    If that doesn't magically fix it, come back and we'll start troubleshooting.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  3. #3
    Join Date
    Feb 2007
    Location
    Buenos Aires, Argentina
    Posts
    245
    I just downloaded the last version (which is 3.5.12) from the members area and installed it. The same crash still occurs, regrettably.
    Nulla die sine linea
    http://bobrow.wordpress.com

  4. #4
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,851
    Okay, I dragged in a programmer to have a look at your crash report, and unfortunately it looks like this is a rare but horrible error relating to 10.6 - because it's caused by the operating system, it's not something we can actually fix, and 10.6 is very old now, so even if it was theoretically possible for us to fix it, we wouldn't be able to track it down and test it at the development end.

    I'm sorry I can't give you better news, but it does appear to be specific to ArtRage 3, as far as we've seen (*crosses fingers* ), and the fact that the AR4 demo runs on your computer is a good sign - if you know you want to upgrade anyway, you're probably best off just doing that now and running ArtRage 4 instead (as you can just download it again to your new computer later).
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  5. #5
    Join Date
    Feb 2007
    Location
    Buenos Aires, Argentina
    Posts
    245
    OK. I'ts hard to believe after all these years, unless a disk damage caused by a power sudden cut (which is frecquent here).
    I'd like to try uninstalling those heavy libraries from the stencils. Could you tell me the right path to do that? Thank you.
    Nulla die sine linea
    http://bobrow.wordpress.com

  6. #6
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,851
    You can add and remove custom resources by going to Tools -> User Content -> Open User Content Folder.

    If you want to move them to ArtRage 4, open the ArtRage 4 folder the same way and then copy everything across.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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