ArtRage 5 Product PageArtRage Lite Product PageArtRage for iOS Product PageArtRage for Android Product PageArtRage  Android Oil Painter Free Product PageArtRage  Free Demos Page

Results 1 to 5 of 5

Thread: Can't Open Paintings in Touch: Canvas Size

  1. #1
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,856

    Can't Open Paintings in Touch: Canvas Size

    If you can't open your paintings again, this is probably due to a hardware issue that sets the canvas size too large when you create them.


    If you can’t open your ArtRage Touch painting files, they are probably too large for the app. There is an issue with some devices with larger screen resolutions overriding the canvas size defaults – basically, they have created paintings too large for the app to re-open.

    If you have a licence for a desktop version of ArtRage, then just install that on your Surface Pro (or other device), open them, and change them to be 2048◊2048 pixels or less and it should solve it. The ArtRage 5 demo will open your paintings but does not allow saving. If you are unable to resize your work, send it to support@artrage.com (up to five paintings at a time, contact us for help if you have more than that) and we will resize them for you.

    If you keep an eye on the canvas size when creating new paintings, you can manually change it down to 2048 pixels or less for width and height and avoid this problem.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  2. #2
    Join Date
    Jan 2017
    Posts
    1

    Are you kidding?

    [QUOTE=HannahRage;509793]If you can't open your paintings again, this is probably due to a hardware issue that sets the canvas size too large when you create them.


    If you canít open your ArtRage Touch painting files, they are probably too large for the app [...]
    /QUOTE]

    - new user gets shiny new Surface Pro4 with 8GB of RAM
    - new user looks for good painting app with stylus & dynamic pressure support
    - new user finds ArtRage Touch app, is impressed, buys it
    - new user learns that, disappointingly, the app imposes a fixed canvas size limit so the devices bigger RAM is useless here
    - but on the plus side, the fixed limit is seemingly softened so at least the Surface''s superb screen resolution can be matched by the canvas size
    - new user starts to paint in earnest for several hours, gets even more impressed with your app
    - new user does not want to lose the painting, saves it do disk
    - the next day, new user wants to show painting to spouse
    - but thevpainting won't open because, WHAT?, "canvas too large"?????
    - user searches forums for help, learns that the recommended and only way to fully recover the first painting created is to BUY another product from the same vendor
    - user immediately starts researching competing product's from other vendors.

    Is this what you want?

    Putting the blame to a "hardware issue" is ridiculous. We are talking abut a software-enforced limitation.
    The app was able to create the canvas, let the user paint on it for hours, and save it.

    Not being able to load back the very same painting is either a facepalm-class, absolute-beginner-worthy software bug or a really nasty way to force your user's into buying the desktop version. So which is it?

  3. #3
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,856
    Quote Originally Posted by Uf9996 View Post
    Not being able to load back the very same painting is either a facepalm-class, absolute-beginner-worthy software bug or a really nasty way to force your user's into buying the desktop version. So which is it?
    It's an 'okay, we have to make an app for Windows RT devices that actually works within the Windows 8 Metro app code limitations and interface on Windows RT devices with limited RAM and oh, Windows 10 just nuked everything about that' bug. (This is also why the interface acts completely differently, it's the default Windows Metro interface).

    The reason it hasn't been fixed yet is because that opens up a giant spaghetti's nest of issues and we only have two Windows programmers who are very, very busy. Normally we fix bugs very quickly, and having an official 'so this is a bug, deal with it' note out here about Touch makes both programmers and support very grumpy

    It was always intended as a small mobile app for Windows 8 users who couldn't use the full software, and if that hadn't been the case (and Microsoft hadn't invited us onto the store), we'd still just be selling our main software to *all* Windows users.

    You don't have to buy our software, you can open it with the demo and save a copy. I agree that it sucks if you actually created a really large detailed image, but our userbase for that app does not generally do that. It's a casual user app, most users who want to create serious artwork want our proper software anyway.

    You can easily refund your purchase of Touch via the app store, which I try and tell everyone affected, and our proper software offers a lot more features, so most people just prefer to switch. Lite is close to the same price in the current sale, incidentally.

    If it's just a single painting, you can email it to us at support@artrage.com and we'll resize/export it for you, but obviously that's not practical for multiple images.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  4. #4
    Join Date
    Jul 2017
    Posts
    1
    Quote Originally Posted by HannahRage View Post
    You don't have to buy our software, you can open it with the demo and save a copy.
    To anyone who is still interested, this statement isn't true at least with the latest version of ArtRage 5. If you download the demo you can indeed open your ptg files and resize the project but you can't save. They don't even allow you to export to another format. You are basically stuck unless you want to spend the money to buy the full program. Not at all impressed with the response to this bug.

  5. #5
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,856
    Quote Originally Posted by admiraltoad View Post
    To anyone who is still interested, this statement isn't true at least with the latest version of ArtRage 5. If you download the demo you can indeed open your ptg files and resize the project but you can't save. They don't even allow you to export to another format. You are basically stuck unless you want to spend the money to buy the full program. Not at all impressed with the response to this bug.
    That's true, saving was removed in the ArtRage 5 demo (it's been so long since I've heard from anyone with this issue in Touch I forgot this post needed updating, I'll do that now). If you need help fixing paintings, contact us at support@artrage.com - we can easily resize a handful of images for you.

    Touch has since been discontinued, due to this bug and other issues we weren't going to be able to resolve. We opted not to sell it at all rather than sell a potentially faulty app.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •