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Thread: Sudden dead?

  1. #1
    Join Date
    Dec 2011
    Location
    Columbus/Ohio/USA
    Posts
    1,559

    Sudden dead?

    I have downloaded the Android version,but when I in app a few minutes?,I got a message "artrage stopped working" and I return to my main Android screen.

  2. #2
    Join Date
    Dec 2011
    Location
    Columbus/Ohio/USA
    Posts
    1,559
    just read on FB that there is a upgrade out for the android great to hear that.

  3. #3
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,852
    Yup! Sorry for missing your post the first time round, but here's a belated general answer:

    - if the app crashes *occasionally* then either the OS did it or you're running into an obscure and sneaky bug.
    - if it crashes *regularly* then either your device is really struggling (check your RAM, free space) or you're running into a BIG bug that we really want to know about.

    So:

    1. Do the basics: check RAM usage, free space, clear out app data is stuff is acting odd (save your current painting first!)

    2. Always send in a report, if you get that option. If you can comment about what you were doing at the time, that's helpful.

    3. If you notice a pattern - tools, actions - drop us an email!


    There are some things that are just the operating system crashing the app for no good reason, but there are also a few sneaky bugs that we can hunt down if we get enough data. We fixed some known stuff in the latest update, for example, that might have been a problem before.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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