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Thread: Please help! Pen won't work on my tablet

  1. #1
    Join Date
    Feb 2016
    Posts
    4

    Unhappy Please help! Pen won't work on my tablet

    I am using a intous draw tablet and my tablet lights up when my pen is near and when i draw on it, but my cursor on the screen does not move, nor do the four keys at the top do anything. I just want to draw!

  2. #2
    Join Date
    Nov 2011
    Posts
    937
    Hello autumnbrookecenkner and welcome to the ArtRage forums but sorry to hear of your tablet misfortunes
    It may help pinpoint the issue if you could give some info about;
    Platform; Mac or Windows
    Operating System version.
    ArtRage version.
    Wacom driver version.

    But for now if you havenít already done so make sure you have downloaded the latest version of your copy of ArtRage as well as the latest tablet driver from Wacom.

    Some links which may prove useful in fixing the issue:
    Windows: https://www.artrage.com/faqs/tablet-...es-on-windows/
    Mac: https://www.artrage.com/faqs/artrage-mavericks-issues/
    Updating ArtRage to the latest version: https://www.artrage.com/faqs/update-artrage/
    Updating Wacom drivers: http://www.wacom.eu/index4.asp?lang=en&pid=29&gm=3
    Maker Of Replica Macoys

    Techie Stuff:
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    + 22" HD Monitor ~ macOS 10.12.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M and a Spyder4Pro (to keep the colours true!)

  3. #3
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,851
    If nothing is working, outside or inside of ArtRage, then the problem is your tablet, or the tablet drivers - try a different USB port, and check you have updated drivers (also try restarting the computer, sometimes that's all that's needed). It's also possible that there's something wrong with the tablet itself, but you'll need to contact Wacom support for help with that.

    If it works outside ArtRage, but not inside, then we'll need some more details, but we should be able to get it working.
    Ambient Design Tech Support & Community Manager

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    Go forth and read the tutorials. Also, check out the featured artists!

  4. #4
    Join Date
    Feb 2016
    Posts
    4
    Okay so I am using windows 10 on a hp. I am using the Intous Draw wired in, not wireless, and my program is Artrage Lite, the most recent update (but it wasn't working before I updated my Artrage and has to continued to not work after the update.) Artrage will work if I use my laptops track pad, but not my tablet. I have tried switching to different USB ports with no luck. I am a new artist to this and I was really excited..my tablet doesn't respond to my pen moving inside or outside of artrage?

  5. #5
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,851
    Quote Originally Posted by autumnbrookecenkner View Post
    I have tried switching to different USB ports with no luck. I am a new artist to this and I was really excited..my tablet doesn't respond to my pen moving inside or outside of artrage?
    Okay, the problem lies with your tablet, not ArtRage. Next steps:

    - does it light up at all when you plug it in? If not, then it's probably not being detected by the computer at all and may be faulty. If you contact the manufacturer, they may be able to help, or you may need to go back to the store to replace it.

    - if it lights up, the table is probably working, but the software end is the problem. Go to http://www.wacom.com/en-us/support/p...upport/drivers and make sure you have the latest driver for your model installed.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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