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Thread: need help! did not receive email

  1. #1
    Join Date
    Aug 2015
    Posts
    1

    need help! did not receive email

    I did not receive an email after purchasing Artrage 4. I cannot download it without the serial number from the email. The money was already taken for it so I'm at a loss of what to do.

  2. #2
    Join Date
    Nov 2011
    Posts
    937
    Hello kelso, sorry to hear you are having problems in getting ArtRage
    In situations like this the best thing you can do is contact AR support directly, here; support@artrage.com and give them as much information as you can.
    If you payed with PayPal you should have a payment conformation email from them too as proof of purchase.
    Otherwise all I can suggest is have you checked;
    All your email accounts if you have more than one?
    Any junk mail/SPAM folders to see if it ended up in them?
    Really hope you can get this resolved soon. Good luck.
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage 5.0.5 ~ 15" Macbook Pro
    + 22" HD Monitor ~ macOS 10.12.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M and a Spyder4Pro (to keep the colours true!)

  3. #3
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    It looks like the purchase was processed so if you've emailed support you should get a response today with details. Sorry for the inconvenience!
    Matt
    ArtRage UI
    Ambient Design.

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