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Thread: Help

  1. #1
    Join Date
    Jul 2015
    Posts
    1

    Unhappy Help

    I hope I gotten the right forum for this, any who,
    I've been using ArtRage for a while now, and it's been fun and amazing.
    But i don't know if this is because I haven't updated (I don't think I've been getting updates), or some other reason.

    It won't let me open any of the panels (Layers, Tracing, etc.)
    I've tried to figure out why, but I couldn't find any solutions.

  2. #2
    Join Date
    Oct 2007
    Location
    NC, USA
    Posts
    2,874
    That's odd. Locking panels to force an update doesn't really sound like an Ambient Design kind of move, so it's unlikely due to you not having updated. You'll probably need some direct help from one of the ArtRage team, so in the meantime you may want to list which version of ArtRage you're having the issue with, along with the type of OS you're using. It'll help them troubleshoot the problem for you.
    Nothing is easy to the unwilling.

  3. #3
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,851
    Yep, what Someonesane said. That's not intended behaviour at all.

    • What can you see onscreen? (e.g. can you see the small 'closed' menus?) Or have they wandered off somewhere?
    • If they've vanished, or vanish when you click on them, can you go to Edit > ArtRage Preferences > Panels and click 'Reset Panel Positions' (ArtRage 3/4)



    If that doesn't solve it:

    Can you toggle them open and shut by going to:

    • Tools > [menu*] Options (ArtRage 2)
    • View > [menu] Panel (ArtRage 3/4)



    *e.g. Layers, Tracing


    And if you still have trouble:
    • What version do you have? (Go to Help > About ArtRage)
    • And what operating system?
    • Do you have multiple monitors?
    • And are you seeing any other odd behaviour?


    (You can also contact us directly at support@artrage.com)
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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