We have made it as far as Singapore on our way home but not without huge problems. It started with Frank leaving the bag containing his passport, airline tickets and Samsung tablet in the cab which took us to the airport. He quickly rang the cab company and was told the driver was heading back with our belongings - we were told to wait where we had been dropped off. An 1-1/2hr later and several phone calls convinced us that we had seen the last of the driver and our bag.
To top it off, there had been a fire in Terminal3 (our terminal) the previous day and it was out of commission. We were faced with thousands of passengers milling around trying to find their respective terminals and check in desks. After queuing for ages we at last got on a shuttle to terminal 5. The crush of passengers outside the terminal pushing and shoving trying to get in was unbelievable. Doing a lot of pushing outselves we finally gained entrance to the terminal but there were so many people we couldn't find where to go. We could find no one to help us or who was even in the slightest bit interested - even the police ignored us when we tried to tell them about the theft of our passport.
Time was ticking by and Frank left me with the bags while he tried to find an solution to our situation. I was devastated and must has look dejected sitting there as several passengers came to me offering water and sympathising with our situation. We had approached several people in uniform but none were helpful and I had given up as out plane was due to leave in 15mins.
An angel appeared in the guise of a young woman in uniform who made some phone calls and once I was reunited with Frank things started moving. She assured me we would not miss the plane as it was delayed. However by the time Frank's photocopy of his passport was approved by the checkin desk and then immigration, we were whisked by car out to the tarmac and boarded the plane.
12or so hours later we were in Singapore awaiting our escort to the Transfer Desk to sort out the passport problem. The Aust. Embassy has issued a temporary passport number (we think- some language problems) so here we are sitting in the lounge whiling away the hours (15) until our next flight home. We booked a room at the airport so have had a sleep and a shower and feeling a little better.
I've had to change some passwords as I hadn't locked the tablet but on the whole everything is safe but I loved that tab and I don't know if travel insurance will cover it as we couldn't get evidence of a police report-they just brushed us aside. Thankfully, our photos, nearly 300 of them are safely tucked away in the clouds.
Needless to say we never want to see Rome airport again.![]()