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Thread: ArtRage 4 Won't open on OSX 10.9.2

  1. #1

    ArtRage 4 Won't open on OSX 10.9.2

    It opened yesterday.. Won't open now.. Very stress out.. i have lots of work i need to print out for other people...
    Is this happening for any one else?

  2. #2
    Process: ArtRage 4 [366]
    Path: /Applications/ArtRage 4.app/Contents/MacOS/ArtRage 4
    Identifier: com.AmbientDesign.ArtRage
    Version: 4.0.6.0 (1)
    Code Type: X86 (Native)
    Parent Process: launchd [164]
    Responsible: ArtRage 4 [366]
    User ID: 501

    Date/Time: 2014-04-28 18:18:16.861 -0500
    OS Version: Mac OS X 10.9.2 (13C1021)
    Report Version: 11
    Anonymous UUID: 3BDB4B4B-12CB-4E28-A72F-5FF3C337014D


    Crashed Thread: 11

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000b0238b8c

  3. #3
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,855
    Hi there! We got your crash log email (thank you for that!), and are looking into it.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

  4. #4

    Thanks!

    It worked yesterday.. and i thought maybe it was an update to the OS, but the last updat was the 23... :-(
    I'm uninstalled and reinstalled..

    this is my primary art tool i use so.. i'm really sad :-( LOL

  5. #5
    I removed a folder called Ambient i found in spotlight and reinstalled Studiopro 3 and then rebooted.. and now it works?

  6. #6

    Ok, the issue is preferances..

    How can i clear oreferences and completely uninstall Artrage?

  7. #7
    Join Date
    Nov 2011
    Posts
    937
    If you delete the file; ArtRage4.prs before launching AR, that will reset AR4 back to it's defaults when you do launch it.
    In OS 10.8 the file can be found in your Home folder > Library > Application Support > Ambient Design > ArtRage. Hopefully that's still the same path in 10.9.
    Note; If you can't see your Home Library folder, in Finder click on Go in the Finder menu bar and then hold down the Option key. You will see the Library appear in the list. Still holding down the Option key click on Library to access the folder.
    Last edited by markw; 04-30-2014 at 09:38 PM.
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage 5.0.5 ~ 15" Macbook Pro
    + 22" HD Monitor ~ macOS 10.12.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M and a Spyder4Pro (to keep the colours true!)

  8. #8
    Join Date
    Nov 2013
    Location
    Auckland, NZ
    Posts
    1,855
    Mark is correct, you are looking for the prs file.

    However, if you haven't deleted it yet, could you send the original one to us, along with any details about changes you remember making? We'd like to investigate why this happened.
    Ambient Design Tech Support & Community Manager

    This is not my signature.

    Go forth and read the tutorials. Also, check out the featured artists!

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