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Thread: new install. can't see cursor

  1. #1
    Join Date
    Dec 2013
    Posts
    2

    new install. can't see cursor

    -Which version of ArtRage you're using and whether you're using a demo . free version or the full version. 3.5.4 Mac


    -The operating system you're using Mac OSX 10.9


    -A description of the problem in as much detail as possible including what you were doing at the time of the problem. When i installed the software everything looked fine until I put in the registration key I got in email. (got free version with purchase of wacom tablet) After I put in the key I cannot see the cursor any more. It shows up when I hover over the tools and brushes and colors and I can pick one, but then the cursor disappears and I can't draw or paint. It does this with the tablet or mouse or any size canvas. It's like the cursor is behind the canvas. I have re-installed and rebooted the system. Any ideas? Thanks.


    -If there is an error message, the exact text of that error message. There are no messages, the cursor just disappears.

  2. #2
    Join Date
    Mar 2012
    Posts
    3,817
    If you go into Preferences and choose your cursor, see:

    Attachment 78649

    Does that help?

  3. #3
    Join Date
    Dec 2013
    Posts
    2
    Quote Originally Posted by copespeak View Post
    If you go into Preferences and choose your cursor, see:

    Attachment 78649

    Does that help?
    Nope, no change. just weird.

  4. #4
    Join Date
    Nov 2011
    Posts
    937
    Hello and welcome rwalton
    I think your problem with the cursor is actually being caused by OSX 10.9
    Download and instal the latest updated version of AR3.5, which is v3.5.11, and all should be well.
    There's more info about AR3.5 and Mavericks here: http://forums.artrage.com/showthread...595#post457595
    And here: http://forums.artrage.com/showthread...595#post457595
    If you still have problems after updating to AR 3.5.11 you can email Ambient Design here: support@artrage.com
    Maker Of Replica Macoys

    Techie Stuff:
    ArtRage 5.0.5 ~ 15" Macbook Pro
    + 22" HD Monitor ~ macOS 10.12.6 ~ 4 Core i7 3.1GHz CPU ~ 16GB RAM ~ Wacom Intuos4 M and a Spyder4Pro (to keep the colours true!)

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