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Thread: Max size of canvas or file?

  1. #1
    Join Date
    Dec 2013
    Posts
    2

    Max size of canvas or file?

    Hi!
    1. ArtRage 4.
    2. 2013 iMac with OSX Mavericks 10.9, 3.5 GHz i7, 32G DDR3, NVIDIA GeForce GTX 780M.
    3. When I tried to import a large PSD or JPG size as 11792x16667(398M), whatever as layer or image, ArtRage crashed every time. But I can form a new PTG larger than 12000x17000. The PSD or JPG file was created by PS CS6 or CC.

    Please help me.

    Process: ArtRage 4 [1396]
    Path: /Applications/ArtRage 4.app/Contents/MacOS/ArtRage 4
    Identifier: com.AmbientDesign.ArtRage
    Version: 4.0.6.0 (1)
    Code Type: X86 (Native)
    Parent Process: launchd [145]
    Responsible: ArtRage 4 [1396]
    User ID: 501

    Date/Time: 2013-12-03 16:27:12.198 +0800
    OS Version: Mac OS X 10.9 (13A1900)
    Report Version: 11
    Anonymous UUID: E68E9936-D5AF-525D-E4D3-3A290FB8AB1B

    Sleep/Wake UUID: ECBB16C9-951B-45F0-83C9-662480F06988

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008

    I can send you a very long mac crash report with more detail that I can't all paste here. Please give me a email address if needed.

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    I believe we sent a reply by email yesterday - If you didn't get it please send the full crash log through to support@artrage.com and we can take a look at it for you.
    Matt
    ArtRage UI
    Ambient Design.

  3. #3
    Join Date
    Dec 2013
    Posts
    2

    Unhappy

    I just wonder when do you plan to answer my question, since I have sent the crash report by email 8 days ago...

  4. #4
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    I believe I sent a reply to this yesterday, I'll double check and send it again in case there was a problem.
    Matt
    ArtRage UI
    Ambient Design.

  5. #5
    Join Date
    Dec 2013
    Posts
    5
    Hi,
    did you get some answers?
    Is it possible to make a canvas size of 21000 x 7000 Pixel at 300 DPI ?

    I am searching also for some solutions....

  6. #6
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Not sure i received a reply: That's a really large canvas and it may not work. The DPI value isn't relevant until you actually print, the only relevant value when it comes to how large a canvas you can create is the pixel size. In this case, 21000 pixels wide is enormous and that is probably not going to work.
    Matt
    ArtRage UI
    Ambient Design.

  7. #7
    Join Date
    Dec 2013
    Posts
    5
    hi MattRage,
    thanks for this information.
    Is there a ArtRage Version which supports all the RAM I have like Photoshop? What about Version 4?

    my system:
    ASUS Board,
    Intel i7 with 16GB RAM
    Graphiccard: ATI Radeon 2GB RAM

  8. #8
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    There isn't a 64 bit version of the application at this time but that's definitely on the cards for the future.
    Matt
    ArtRage UI
    Ambient Design.

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