Symptoms:

Two issues are in 10.9 are detailed here:

  1. ArtRage Studio and Studio Pro prior to version 3.5.10 do not update the canvas window during painting on OS X 10.9 or OS X 10.10.
  2. ArtRage Studio and Studio Pro 3.5.10 and 3.5.11 panels are sometimes invisible when opened on OS X 10.9 or OS X 10.10 or when dragged across monitors.


An additional issue in 10.10 is covered:

  1. ArtRage Studio and Studio Pro prior to version 3.5.12 do not update properly after an OS level dialog such as Load or Save is displayed.



Solution.

ArtRage Studio and Studio Pro do not work correctly on OS X 10.9 or 10.10 prior to versions 3.5.12. If you are using either operating system and have ArtRage Studio or Studio Pro please download the free update from the ArtRage Member Area. You can find instructions on how to do this here: http://forums.artrage.com/showthread.php?41712


Contacting Support:

If your problem has not been resolved, please contact us via the Support Page. On that page, select 'Problems Using ArtRage' as the support topic and be sure to let us know which version of ArtRage you were trying to use and confirm the Operating System as well as describing the exact problem you see.

Multi-Monitor Issues.

Changes to the way multi-monitor support is handled in OS X 10.9 Mavericks (and continuing in 10.10) mean that there is one issue that cannot be resolved internal to ArtRage at this point in time.

In situations where you have more than one monitor on your computer, and the external monitor is set to be laid out to the right of the main monitor, and ArtRage is launched on the main monitor, panels that appear at the right hand side of the ArtRage window such as Layers and Swatches may not appear when opened.

We have been researching this and at this point it appears to be an OS level problem. There are three workarounds:

  1. Move the second monitor to the Left of the main monitor in your Monitor Layout (we understand that this is inconvenient if the physical monitor is to the right).
  2. Move the main ArtRage window to the Second monitor. Note that this may still result in the panels being invisible sometimes.
  3. Turn off 'Displays have separate Spaces' (see below).

10.9 introduces the concept that each Display has its own set of Spaces. This appears to be causing the problem with panels not being visible when opened. To turn this feature off, open up the Settings app from the Dock and in the Mission Control section turn off 'Displays have separate Spaces'. This causes the different monitors to share the same space and allows panels to open correctly.

In addition, users with multiple monitors may find that panels disappear when dragged off the monitor ArtRage is on if:

  1. The monitor ArtRage is on is not the main monitor.
  2. The monitor is laid out to the right of the main monitor.
  3. 'Displays have separate Spaces' is turned on.

Panels should appear again after restarting but may vanish if moved again. To resolve this, please turn off Displays have Separate Spaces in the Mission Control section of the Settings panel (see above).

Please note: ArtRage 4 does not require this setting to be turned off and should work correctly in multi-monitor setups.