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Thread: ArtRage Studio: PTG File to JPG, GIF, and PNG but not uploading as youtube background

  1. #1
    Join Date
    Jul 2013
    Posts
    1

    Unhappy ArtRage Studio: PTG File to JPG, GIF, and PNG but not uploading as youtube background

    Hello. I'm having a problem with a picture on ArtRage Studios. I'm making a Channel Layout for my friend for his youtube channel but it doesn't seem to upload. I'm not completly done with it but I decided to upload it to see how it would look. After I did it said "There was an upload error. Make sure to upload a JPG, GIF, or PNG file and try again." So I opened ArtRage Studio and then clicked file, Export Image File, then saved the first one as JPEG Image (*.jpg;*.jpeg;*.jpe;*jiff), the second I saved was GIf Image (*.gif), the last one was a PNG Image (*.png) I named them the same thing but put a "2, 3, and 4". After I did that I tried uploading them again. It still said the exact same thing as before "There was an upload error. Make sure to upload a JPG, GIF, or PNG file and try again." after each one I tried to upload. Its really disapointing me cause I really wanted to make him some channel art. So if you guys could help me out with this problem I would be very greatful.

  2. #2
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,504
    ArtRage outputs standard format images, so unfortunately this sounds more likely to be a problem relating to the Youtube upload process or your web browser. However, to make absolutely sure that you are trying to upload a valid file, you can email an example exported jpg to me at support@artrage.com. If the file is valid I'd recommend contacting youtube support, but if I can see any problem with the format I can do some troubleshooting with you.
    Dave
    Resident Bug-Hunter
    Ambient Design

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