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Thread: Lost work

  1. #1
    Join Date
    Sep 2012

    Unhappy Lost work

    I was working on a saved painting and lost all the new work... It was 5 hrs of work. Is there any possible way of retrieving it?

  2. #2
    Join Date
    Mar 2006
    New Zealand
    Unfortunately, if data isn't saved to a painting there is no way to retrieve it if there is a problem. I believe I just saw a support mail from you and you're on the iPad - We suggest saving regularly to make sure that if something happens and the app gets shut down the data is still available. When data has been saved to the painting file you can back up a copy using the iTunes file sharing system (described in the Gallery & Files section of the help system) in case you need it later.

    Edit: I just received a note from your mail provider saying that your mailbox is invalid, you may need to check the reply address in your emails.
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