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Thread: Upgrades - Upgrading to ArtRage 5

  1. #1
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140

    Upgrades - Upgrading to ArtRage 5

    This thread explains how to claim a discount when upgrading to ArtRage 5 from a previous version of ArtRage.

    Before You Do This You Must Have:

    1. Created a Member Area Account: See this thread for information.
    2. Registered your Product: See this thread for information.



    What Products Can Be Upgraded:

    We provide a one time discount for upgrading some previous version of ArtRage to ArtRage 5. This allows you to purchase the new version at a lower cost. If you own a version of ArtRage that came with a Serial Number or Registration Key you may be eligible for a discount. To claim the discount your product needs to be registered in our Member Area. When the product has been registered, if there is an Upgrade button beneath its entry in your product list then it can be upgraded.

    A note for Steam Customers: Steam purchases were normally upgraded via the Steam Store. We offer upgrade discounts via the member area for ArtRage See this post for details.


    What Discount Do I Get?

    The Upgrade Discount Coupon takes 50% off the price of ArtRage 5, or 30% if you are upgrading from Lite instead of an older 'full' edition.

    Grace Period: If you purchased ArtRage Studio Pro from us or on Steam between the end of our 2012 Winter Sale (Jan 7th 2013) and the launch of Artrage 4 then you may be eligible for a free upgrade. When you register your ArtRage Studio Pro Serial Number in the Member Area you will be informed if this is the case and a copy of ArtRage 4 automatically assigned to you on the Profile Page. If this happens, you can download direct from there.


    How To Upgrade:

    Once you have created Member Area account and Registered your product you should see it listed on the Profile page with an 'Upgrade to ArtRage 5' button.

    Click the Upgrade button and a small panel will appear with a link to the online store. Click the upgrade button in that panel and you will be taken to the store with your upgrade discount coupon applied and the product in your cart. If you complete the purchase at the store, you will then be emailed details for your new product.

    Note on Login: The store has an optional login system, this is not the same as the Member Area login and you do not have to log in on the store page to complete your purchase. Store login is for customers who have previously purchased anything from the store company we use and isn't required for purchase.
    Matt
    ArtRage UI
    Ambient Design.

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Troubleshooting Problems:


    There is no upgrade button beside my product:

    If you do not see an Upgrade button with your product then it cannot be upgraded. In general this should only happen if you have registered ArtRage 4, which does not have any upgrade options available. If you feel you are receiving this message in error please contact support as per the instructions below.


    When I go to the store and trying to upgrade, I am told that my Coupon Code has already been used:

    You can only upgrade your product once. If you have already upgraded in the past you cannot do so again (but you should still be able to access the copy you upgraded to previously). If you receive this message and do not believe you have upgraded before please contact support as per the instructions below.


    Contacting Support:

    If your problem has not been resolved, please contact us via the Support Page. On that page, select 'Member' as the support topic and be sure to let us know the Registration Key or Serial Number of the product you are trying to Upgrade and we should be able to help. If a coupon code was provided, please let us know that as well.
    Matt
    ArtRage UI
    Ambient Design.

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