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Thread: ArtRage for iPhone Crash

  1. #1
    Join Date
    Dec 2011
    Posts
    4

    ArtRage for iPhone Crash

    Hi,

    When I saw that Art Rage was available for iPhone, I was ecstatic. I still am despite the crashing problem. I have an iPod Touch 4 you see, and when I open Art Rage and play around with the different brushes, everything works wonderfully. However, when I press the folder icon on the lower left to save my work, the app crashes. It doesn't go to the gallery nor anything. Just crashes. I've followed the instructions given at the top of this forum, about quitting other apps, about resetting the iPod, etc. Still crashes. What could be going wrong? Is it a bug?

    I know this app was released only a week ago and that it's still on its initial release. Here's hoping the bugfix comes soon.

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Sorry to hear about the problem. We tested on an iPod touch here and didn't experience the problem so I'm not quite sure what's happening. Could you let me know which version of iOS you have installed, and whether you have shut down all other apps to make sure there isn't a memory problem (follow the instructions here: http://www2.ambientdesign.com/forums....php?t=32970)?

    If it happens after clearing out memory let me know and I'll look in to it on the version of iOS you're using to see if we can replicate it and get the problem solved!
    Matt
    ArtRage UI
    Ambient Design.

  3. #3
    Join Date
    Dec 2011
    Posts
    4
    I've honestly done what I could according to the instructions, and I still get the crash.

    I am using an iPod Touch 4, iOS version 4.3.3 (8J2), model MC544LL. This is the video of what happens.

    www(dot)mediafire(dot)com(slash)?ej2sx2qnscanxbi

    (Sorry about the annoying Lysol ad running in the BG.) The thing I forgot to film is that when I double tap the home button twice after the crash, Art Rage is still running in parked mode.

    Perhaps it's not actually a crash but rather a bug in the code telling the app to go into parked mode instead of the gallery. Remember, this is on my iPod, not my iPad. :-) Cheers.

  4. #4
    Join Date
    Dec 2011
    Posts
    2

    iPod Touch also crashing

    Just purchased the iPhone version for my iPod Touch 4G, version 4.3.5 (Build 8L1).

    Unfortunately I am experiencing the same problem with crashing when pressing the small file icon at the bottom left of the screen. Painting features appear to be working but when I press the folder icon the app shows that it is saving the file and then crashes. Upon double clicking the app is in the running programs area... i.e., not completely shut down).

    Note: I have followed your instructions regarding closing all open applications followed by resetting the iPod Touch however the crashing problem continues.

    Don

  5. #5
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Thanks for the further information, we'll check in to it and I'll let you know as soon as I have more information. If there's a general bug in there we'll get it fixed and submit an update as soon as possible.
    Matt
    ArtRage UI
    Ambient Design.

  6. #6
    Join Date
    Dec 2011
    Posts
    2
    Thank you for the timely response Matt. Looking forward to being able to use ArtRage on my iPod Touch. Keep me informed.

    Don

  7. #7
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,140
    Aaand a quick update - Found the problem, fixed and submitted for approval.

    The files will have been saved, the crash was happening after save completed when the gallery was opening and related to gesture recognizers added in the current version of XCode that had problems on iOS4.3.

    As soon as the app is approved it will be uploaded for update, and you should be able to get to the gallery. Thanks for the help finding this, and sorry for the inconvenience!
    Matt
    ArtRage UI
    Ambient Design.

  8. #8
    Join Date
    Dec 2011
    Posts
    4
    Cool!!

    Quick response to the problem and getting it solved = 5 star review!

  9. #9
    Join Date
    Dec 2011
    Posts
    4
    Just got it for iPad as well. The only issue I have is I can't put it down.

  10. #10
    Join Date
    Dec 2011
    Posts
    3
    Confirmed. I picked up the app and have been running it on my iPhone 4, but get the same crash when I try to access the gallery. Any idea how long the update approval process should take? Love the forum access via the app BTW.

    Thanks!

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