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Thread: Can I re-download my purchase?

  1. #1
    Join Date
    Sep 2010
    Location
    Cincinnati, Ohio, USA
    Posts
    23

    Can I re-download my purchase?

    Hi everybody!!

    A couple of months ago, my laptop's hard drive crashed. I thought I had a back up copy of everything, but I think I missed my copy of Art Rage because now I can't find it. I'm really eager to try it out on my new tablet hybrid laptop.

    Anyway, is there anyway I can download my purchase from the store? I know it has been less than one year since I bought the product.

    Thank you!

  2. #2
    Join Date
    Oct 2007
    Location
    NC, USA
    Posts
    2,867
    If you registered the product on the members page, you can download it from there. You'll have to wait a day or two though, because the members area has been having issues the past few days. The AR team are aware of it, and are working at getting it back up.
    Nothing is easy to the unwilling.

  3. #3
    Join Date
    Sep 2010
    Location
    Cincinnati, Ohio, USA
    Posts
    23
    Thanks for the awesomely quick response! Yes, I did register my copy I believe, so it looks like I'll be waiting a couple of days then.

    Thank you!!

  4. #4
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,137
    The current Member Area outage was unexpected, just contacted our web developer and it should be solved in the morning NZ time. Sorry about that!
    Matt
    ArtRage UI
    Ambient Design.

  5. #5
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,502
    The Member Area is now back online. If you have any problems, feel free to contact us via www.artrage.com/artrage-support.html and we'll be happy to help.
    Dave
    Resident Bug-Hunter
    Ambient Design

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