ArtRage 5 Product PageArtRage Lite Product PageArtRage for iPad Product PageArtRage for Android Product PageArtRage  Android Oil Painter Free Product PageArtRage  Free Demos Page

Results 1 to 3 of 3

Thread: ArtRage encountered an error trying to load...

  1. #1
    Join Date
    Aug 2008
    Posts
    8

    ArtRage encountered an error trying to load...

    I was in a hurry and I must have turned off my laptop without shutting down ArtRage, because when I tried to open it up just now I got the error "ArtRage encountered an error trying to load the painting you requested. The file could not be read from" and instead of my precious multilayered file it loads a single layer. The file itself is about 5.4 megs, which is about right for the file I was working on.

    Is there anyway to recover this file? I've poured several dozen hours into it and I'd hate to lose it

  2. #2
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,502
    If you can email the file to us at support@artrage.com we can take a look at it to see if any data can be recovered. Also, if running Windows, check for the file 'arrestart.ptg' in your application data folder ( Tools -> User Content -> Open User Content folder, you'll now be in the 'Resources' folder. Go up one folder from that to the ArtRage 3 folder and check for a file of that name ). ArtRage attempts to save this file automatically if there is a crash, so if you're able to open that and it contains your painting, save a copy somewhere else so that you can contininue working on it.
    Dave
    Resident Bug-Hunter
    Ambient Design

  3. #3
    Join Date
    Jul 2010
    Location
    New Zealand
    Posts
    50
    I also noticed this error on the Mac if...

    I moved an ArtRage File, say into another different folder, then select the file name from Recent Files on the File Menu.

    In the old days we used Alias for this, now in 10.6 we use URL Bookmarks as these allow a change in file location but the OS can still locate the file.

    Presumably you've use hard pathnames.

    Some fixes could include a meaningful error message, or periodically check if the files are still at there expected locations and update of the Recent Files menu if not.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •