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Thread: Problem submitting support request.

  1. #1
    Join Date
    Jan 2010

    Problem submitting support request.

    I was trying to add my 2.x serial to a newly created site account in order to receive the discount for Studio Pro, as per the forum posting.

    When I tried to add it, though, the site says that this serial has already been used by someone else.

    I was trying to submit a detailed support request on the issue, but your support form is giving me an error when I submit the info, implying that the information wasn't submitted.

    Is there an email address I can send the info to directly?

  2. #2
    Join Date
    Mar 2006
    Ambient Design
    Hi there. Some users have experienced problems sending support requests, sorry for the inconvenience. Please see this stickied post for details relating to that:

    The support email address is - let us know the details and we'll be happy to sort it out for you.
    Resident Bug-Hunter / Technical Support
    Ambient Design

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