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Thread: Problem submitting support request.

  1. #1
    Join Date
    Jan 2010
    Posts
    1

    Problem submitting support request.

    I was trying to add my 2.x serial to a newly created site account in order to receive the discount for Studio Pro, as per the forum posting.

    When I tried to add it, though, the site says that this serial has already been used by someone else.

    I was trying to submit a detailed support request on the issue, but your support form is giving me an error when I submit the info, implying that the information wasn't submitted.

    Is there an email address I can send the info to directly?

  2. #2
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,502
    Hi there. Some users have experienced problems sending support requests, sorry for the inconvenience. Please see this stickied post for details relating to that:

    http://www2.ambientdesign.com/forums...ad.php?t=25314

    The support email address is support@artrage.com - let us know the details and we'll be happy to sort it out for you.
    Dave
    Resident Bug-Hunter
    Ambient Design

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