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Thread: Installation Error

  1. #1
    Join Date
    Dec 2009
    Posts
    4

    Unhappy Installation Error

    Hi
    I have Windows Vista and When i double click to install icon then this open i have this message :

    Please wait while the setup Wizard prepares to guide you through to installation.

    Searching for qualifiying products

    Property: AI_SETUPEXEPATH, Signature: AI_EXE_PATH_CU

    And i only can click CANCEL not Next ...

    HELP ME !!


    P.S
    This is ArtRage 3 DEMO !! HELP
    Last edited by Leito_PL; 12-30-2009 at 12:02 PM.

  2. #2
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,141
    It sounds like the installer system is searching for information before installation. If you leave it for a minute or two does Next become available?

    Failing that, could you let me know if you are running an adminstrator account or an account with limited user permissions.
    Matt
    ArtRage UI
    Ambient Design.

  3. #3
    Join Date
    Dec 2009
    Posts
    4
    I'm using administrator and I'm waiting 10 minutes but anything...

  4. #4
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,839
    Do you have external harddrives attached, or other mass storage devices?
    It may be getting bogged down checking drives for available space, and if you have a non-standard mass-storage device the installer may be getting confused.
    AndyRage's mantra for graphics engine code:
    "Sure - how hard can it be?"

  5. #5
    Join Date
    Dec 2009
    Posts
    4
    I have all standard. I dont know why this isnt working. I take a screen for you ? It help ?

  6. #6
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,504
    Thanks for the update, we're going to talk to the people who provide the installer system to see if they can help. If you can post a screenshot, please do as this may help us to get more information. To add a jpg image to your post, click on 'manage attachments' when making a post.
    Dave
    Resident Bug-Hunter
    Ambient Design

  7. #7
    Join Date
    Dec 2009
    Posts
    4
    This is this error:

    HELP ME AS FAST AS YOU CAN, because I'm going to DRAW ;]
    Attached Images Attached Images  

  8. #8
    Join Date
    Mar 2006
    Location
    New Zealand
    Posts
    3,141
    I've requested information on this problem from the people who produce the installer system. It looks like your system is unable to locate something it requires for installation, but the installer isn't meant to be searching for anything.

    One other thing to try: Could you turn off any virus protection during the installation, that may be interfering.
    Matt
    ArtRage UI
    Ambient Design.

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