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Thread: ArtRage 3 instability on Mac

  1. #1
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    Dec 2009
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    Unhappy ArtRage 3 instability on Mac

    I used ArtRage 2.5 without any issues, but v3 crashes often - sometimes as I try and save, or else at random.

    Do you want the crash reports sent somewhere besides to Apple?

    Just after upgrading to v3 (3.0.4 I believe), I lost work when it crashed trying to save. I just tried it again after upgrading to 3.0.5, but it crashed - I believe I had just selected the Text tool.. or else I was using text and had selected the ink tool. Looks suspiciously like a null pointer dereference.

    The crash report lists all the relevant system & version info, see below. I was using an Intuos 4 tablet.


    Process: ArtRage Studio Pro [98678]
    Path: /Applications/ArtRage Studio Pro.app/Contents/MacOS/ArtRage Studio Pro
    Identifier: com.AmbientDesign.ArtRageStudioPro
    Version: AR3.0.5 Studio Pro (3.0.5 Studio Pro)
    Code Type: X86 (Native)
    Parent Process: launchd [223]

    Date/Time: 2009-12-26 22:38:01.956 -0800
    OS Version: Mac OS X 10.6.2 (10C2234)
    Report Version: 6

    Interval Since Last Report: 219343 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 948 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: 53E13B97-571D-4305-9709-C9F4A93D7EDB

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 ...ientDesign.ArtRageStudioPro 0x003c3126 CXFormWidget::RemoveChildByName(gCString, long) + 41206
    1 ...ientDesign.ArtRageStudioPro 0x0002547b 0x1000 + 148603
    2 ...ientDesign.ArtRageStudioPro 0x0009e44f 0x1000 + 644175
    3 ...ientDesign.ArtRageStudioPro 0x000d039b 0x1000 + 848795
    4 ...ientDesign.ArtRageStudioPro 0x00075c8c 0x1000 + 478348
    5 ...ientDesign.ArtRageStudioPro 0x001df04b CWindowBase::WindowTitle() + 651
    6 ...ientDesign.ArtRageStudioPro 0x0001f89e 0x1000 + 125086
    7 ...ientDesign.ArtRageStudioPro 0x00011b98 0x1000 + 68504
    8 ...ientDesign.ArtRageStudioPro 0x00075d64 0x1000 + 478564
    9 ...ientDesign.ArtRageStudioPro 0x001df04b CWindowBase::WindowTitle() + 651
    10 ...ientDesign.ArtRageStudioPro 0x0018c9cd 0x1000 + 1620429
    11 ...ientDesign.ArtRageStudioPro 0x0018d15f 0x1000 + 1622367
    12 ...ientDesign.ArtRageStudioPro 0x0018da17 0x1000 + 1624599
    13 ...ientDesign.ArtRageStudioPro 0x0016900d 0x1000 + 1474573
    14 ...ientDesign.ArtRageStudioPro 0x00100fe3 0x1000 + 1048547
    15 ...ientDesign.ArtRageStudioPro 0x000e655d 0x1000 + 939357
    16 ...ientDesign.ArtRageStudioPro 0x001deefb CWindowBase::WindowTitle() + 315
    17 ...ientDesign.ArtRageStudioPro 0x00075ded 0x1000 + 478701
    18 ...ientDesign.ArtRageStudioPro 0x001def6b CWindowBase::WindowTitle() + 427
    19 ...ientDesign.ArtRageStudioPro 0x000e0050 0x1000 + 913488
    20 ...ientDesign.ArtRageStudioPro 0x000e38f0 0x1000 + 927984
    21 ...ientDesign.ArtRageStudioPro 0x000e0288 0x1000 + 914056
    22 ...ientDesign.ArtRageStudioPro 0x0016df1e 0x1000 + 1494814
    23 ...ientDesign.ArtRageStudioPro 0x0016d33d 0x1000 + 1491773
    24 ...ientDesign.ArtRageStudioPro 0x00100fe3 0x1000 + 1048547
    25 ...ientDesign.ArtRageStudioPro 0x001450a0 0x1000 + 1327264
    26 ...ientDesign.ArtRageStudioPro 0x002a2adc CTxWidget::String() const + 8828
    27 ...ientDesign.ArtRageStudioPro 0x002a2a65 CTxWidget::String() const + 8709
    28 ...ientDesign.ArtRageStudioPro 0x002a2a65 CTxWidget::String() const + 8709
    29 ...ientDesign.ArtRageStudioPro 0x003b29e4 gCDictionary<CRichTextFont>::AddKey(CRichTextFont const&) + 5124
    30 ...ientDesign.ArtRageStudioPro 0x002a2a65 CTxWidget::String() const + 8709
    31 ...ientDesign.ArtRageStudioPro 0x002a2a65 CTxWidget::String() const + 8709
    32 ...ientDesign.ArtRageStudioPro 0x002603a3 CBackdrop::PassButtonDownL(CWidget*&, gCPoint&) + 163
    33 ...ientDesign.ArtRageStudioPro 0x001dea76 gCArray<gCResourceObject*>::Add(gCResourceObject* const&) + 2566
    34 ...ientDesign.ArtRageStudioPro 0x001e7a2c CAppMac::~CAppMac() + 12588
    35 com.apple.HIToolbox 0x930fde89 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    36 com.apple.HIToolbox 0x930fd150 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    37 com.apple.HIToolbox 0x9311f9e1 SendEventToEventTarget + 52
    38 com.apple.HIToolbox 0x931314b7 ToolboxEventDispatcherHandler(OpaqueEventHandlerCa llRef*, OpaqueEventRef*, void*) + 1257
    39 com.apple.HIToolbox 0x930fe2da DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    40 com.apple.HIToolbox 0x930fd150 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    41 com.apple.HIToolbox 0x9311f9e1 SendEventToEventTarget + 52
    42 com.apple.HIToolbox 0x932a883f ToolboxEventDispatcher + 86
    43 com.apple.HIToolbox 0x932a8977 RunApplicationEventLoop + 243
    44 ...ientDesign.ArtRageStudioPro 0x001e123b gCArray<gCResourceIndex::SResEntry*>::Add(gCResour ceIndex::SResEntry* const&) + 6651
    45 ...ientDesign.ArtRageStudioPro 0x003df46b gCARPtgIO::~gCARPtgIO() + 107
    46 ...ientDesign.ArtRageStudioPro 0x00002a02 0x1000 + 6658
    47 ...ientDesign.ArtRageStudioPro 0x00002929 0x1000 + 6441

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x96cd60ea kevent + 10
    1 libSystem.B.dylib 0x96cd6804 _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x96cd5cc3 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x96cd5a68 _dispatch_worker_thread2 + 234
    4 libSystem.B.dylib 0x96cd54f1 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x96cd5336 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x96caf9ee mach_wait_until + 10
    1 ...ple.CoreServices.CarbonCore 0x91703034 MPDelayUntil + 43
    2 ...ientDesign.ArtRageStudioPro 0x001e417a gCArray<gCResourceIndex::SResEntry*>::Add(gCResour ceIndex::SResEntry* const&) + 18746
    3 ...ple.CoreServices.CarbonCore 0x9165f7ae PrivateMPEntryPoint + 68
    4 libSystem.B.dylib 0x96cdcfbd _pthread_start + 345
    5 libSystem.B.dylib 0x96cdce42 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x96ce2599 syscall + 5
    1 com.apple.OpenTransport 0x1bacd851 CarbonSelectThreadFunc + 257
    2 libSystem.B.dylib 0x96cdcfbd _pthread_start + 345
    3 libSystem.B.dylib 0x96cdce42 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x96cdd806 __semwait_signal + 10
    1 libSystem.B.dylib 0x96cdd4c2 _pthread_cond_wait + 1191
    2 libSystem.B.dylib 0x96cdf158 pthread_cond_wait$UNIX2003 + 73
    3 com.apple.OpenTransport 0x1bac9d73 CarbonOperationThreadFunc + 203
    4 libSystem.B.dylib 0x96cdcfbd _pthread_start + 345
    5 libSystem.B.dylib 0x96cdce42 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x02446c34 ecx: 0x00000000 edx: 0x02446b48
    edi: 0xffffffff esi: 0x003c5050 ebp: 0xbfffda58 esp: 0xbfffd9a0
    ss: 0x0000001f efl: 0x00010246 eip: 0x003c3126 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000008

  2. #2
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    Thanks for the crash report, Apple don't send these on to us so we do need them directly.

    I've not seen this before so I'm going to need to do a bit of hunting to see if we can find out what it is. Are the crashes happening during save specifically, or during general use (I'm not sure if it was a crash on save when you had just finished using text)?
    Matt
    ArtRage UI
    Ambient Design.

  3. #3
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    For the crash log above, I hadn't done any save - I was just playing with the text and ink tools. I had noticed that the text tool created new layers, so I had been merging layers while playing with the tools, and trying to use the selection tool to move stuff around. The crash occurred when I clicked on a tool (don't remember if that was the text tool or ink tool).

    Doesn't look like my older crash logs are still here, but I'll send more when I have time to play with it.

  4. #4
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    If you could send other logs along to support@ambientdesign.com we'll take a look at them and see what we can see.
    Matt
    ArtRage UI
    Ambient Design.

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