Did they save the files as .ptg files within the tracing folder or did they export the files as .png, .jpg, or other such file? If it's not a .ptg file, then trying to "Open" the file will fail, no matter what folder it's in, because the file type must be a .ptg file to use the Open option under the File menu. So if the file were saved as another file type (png, jpg, bmp, etc...) one must use the "Import Image" option. Please note however, that one should always save the image as .ptg file if one plans to continue working on it, because the paint loading and other ArtRage specific dynamics will be preserved in such file types, while exporting the files will flatten the images and loose any dynamics the file may have had.
With that understood, it should also be noted that where the "Tracing" folder is located may be different depending on the operating system. In Windows XP, it'll likely be located in the Programs folder, but on Vista it could in the Local Roaming folders.
(EDIT) - Crossed posts there. I see now that you're using Mac's, so you can ignore the part about the windows xp/vista. Though, do check to see if the file types are .ptg or not.
Last edited by Someonesane; 12-07-2009 at 08:31 PM.
Nothing is easy to the unwilling.