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Thread: Unable to change my avatar

  1. #1
    Join Date
    Aug 2007
    Location
    Cape Town, South Africa.
    Posts
    2,067

    Unable to change my avatar

    Hi,

    I have been trying to change my avatar to something i actually painted, but to no avail. The image is actually quite a smaller in size than the allowed 19.5kb, but each time the page just hangs until it finally gives me the lame web page suggestion that I check that I have an Internet connection etc, etc.

    A while back there was something to do with the site not working properly...?
    Is this still the case and therefore the reason I cannot upload a new avatar?

    Thanks chaps

  2. #2
    Join Date
    Jun 2009
    Location
    Australia
    Posts
    1,524
    Make sure it's in the right format jpeg is the best for the size i think, and the maximum size of your custom image is 80 by 80 pixels or below 19.5 K.

    I know you probably have seen the second part, also what's the error message say, that would help alot
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  3. #3
    Join Date
    Aug 2007
    Location
    Cape Town, South Africa.
    Posts
    2,067
    The image is jpeg, size 17.9kbs.
    The error page states: Connection closed by remote server, with the ambient address+update avatar 'unavailable'. BTW the connection is still working, and I have tried since friday to no avail I have also tried all of the lame suggestions on that error page including press F12, but nothing works...

  4. #4
    Join Date
    Mar 2006
    Location
    Belgium
    Posts
    1,914
    My bet is that you'll have to manually erase the history and cookies of your browser.(ctrl,shift+del for firefox users.)
    Just say: "Rage It", because we already know it's art.

    My ArtRage 3 and 4 Gallery------My Site ------- BROWSE MY BOOK

  5. #5
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,504
    Hi Rowena,

    Could you email me at support@artrage.com with the exact text of the error message, and if possible attach the image you're attempting to change your avatar to? I can take a look at that for you.
    Dave
    Resident Bug-Hunter
    Ambient Design

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