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Thread: Software update Failure

  1. #1
    Join Date
    Apr 2007
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    Software update Failure

    The company I work for has installed a new firewall. Since then, my software update in ArtRage is failing. The firewall blocks some web address and port numbers. Can someone help me you and give me the web address or port number the software update uses so I can white list it in our firewall. I could turn off the software update in the pref.. but I prefer to leave it on. Thanks.

  2. #2
    Join Date
    Mar 2006
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    Ambient Design
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    We use a standard http connection. If the firewall isn't specifically excluding ArtRage, and if http://www2.ambientdesign.com is not a blocked domain, you should be able to connect. If not, you can use the Member Area at http://www2.ambientdesign.com/members instead to get the latest versions.

    To register with the Member Area:

    1/ Click on 'Register' and follow the instructions if you haven't done this before
    2/ Log in and go to 'My Products'
    3/ Add your key, and click the download link to access downloads for all the current versions of ArtRage
    Dave
    Resident Bug-Hunter
    Ambient Design

  3. #3
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    Apr 2007
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    Yes, i finally got our network guy to add www2.ambientdesign.com to the white list on our firewall. Worked like a charm! I can now get notification of news and updates each time I open Artrage.... It's great. About time! Thanks for the URL Dave.

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