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Thread: Importing problems

  1. #1
    Join Date
    Aug 2009
    Posts
    1

    Importing problems

    Hi,

    I recently purchased a cintiq and found out about artrage. I LOVE the program but have a BIG problem. I ink my stuff in Illustrator and exported the file as a psd. ArtRage will open a regular psd file, but if it was a file that started out in Illustrator and was exported to Photoshop it wont open it. Is there something I am doing wrong? Something I can do to get around it?

    Thanks for your time,
    Caleb

  2. #2
    What version of photoshop and Illustrator are you using?

  3. #3
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,839
    If you can send me one of the psd files that ArtRage wont open I can take a look at it.
    If it's under 8MB, EMail it to me:
    andy@ambientdesign.com

    If it's bigger than 8MB, you'll need to contact support@artrage.com to arrange dropping it to our ftp drop-box so I can grab it from there.
    AndyRage's mantra for graphics engine code:
    "Sure - how hard can it be?"

  4. #4
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,504
    Also, check that your PSD is an RGB image as opposed to a CMYK image. ArtRage supports RGB specifically, so if you're trying to import a CMYK image, that could be why it's not working ( check Image -> Mode in Photoshop )
    Dave
    Resident Bug-Hunter
    Ambient Design

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