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Thread: ArtRage XP to MacOS ptg issue

  1. #1
    Join Date
    Mar 2009
    Posts
    2

    ArtRage XP to MacOS ptg issue

    Hello. I have recently installed ArtRage 2.5.20 starter edition on a MacOS 10.5.6 machine. Previously, I used ArtRage 2.5.20 starter on a Windows XP Tablet machine, along with InkArt 1.3. After I copied my .ptg files over from the XP machine to my Mac, I was able to open the files, but the canvas appeared to be blank. Any suggestions as to why my files appear fine on XP, but are blank on the Mac?

  2. #2
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,504
    Could you send me an example file to support@ambientdesign.com so I can take a look at it here? If the files are too large to send by email, let me know and I'll sort out another way for you to send one to me.
    Dave
    Resident Bug-Hunter
    Ambient Design

  3. #3
    Join Date
    Mar 2009
    Posts
    2
    I have sent an e-mail with two example files. I discovered that by using "Save As" within ArtRage 2.5.2 on XP that I could open the file properly on the Mac. I would still like to know if this is a bug, but at least as a backup plan I can re-save my files to make them compatible with my Mac. It will just take a while as I have a lot of files.

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