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Thread: Crash with ruler?

  1. #1
    Join Date
    Feb 2008
    Location
    Gernany
    Posts
    220

    Crash with ruler?

    Hi, has anyone experienced a crash with using the straight edge ruler?
    (I hope the translation is correct as I am using a German version where the
    ruler is called Lineal.) I clicked most of the other objects in rulers, stencils,
    etc. for testing, but they do not crash ArtRage, only the this straight edge ruler does.
    I am using an older XP SP1 on a P4 with 2GB Ram, Logitech PS2 mouse, Intuos 3 A5 Wide edition.
    ArtRage updates says I am using the latest version.
    I rebooted the PC, stopped the virus scanner, but no change in behaviour.

    Any idea?
    Kunst muss nicht immer kompliziert sein!

  2. #2
    Join Date
    Mar 2006
    Location
    Ambient Design
    Posts
    3,504
    Hi Narf!

    A small number of users have a crash when selecting the ruler stencil currently. We have not managed to reproduce the problem here so we don't surrently know what causes this. It may relate to the fonts on your computer or some other cause.

    A couple of things which may help. One recommendation from another user 'My problem has mysteriously cleared up. I clicked on a half dozen stencils to open them. Then I did a click/drag on the ruler and was able to drag it onto the canvas. Thereafter, I was able to click the ruler stencil in the stencil drawer and open as many rulers as I wanted.'

    Also, try closing down any background programs you may have running, then launching ArtRage and seeing if you still get the problem. If you still find that you are seeing the crash, choose the option to 'Send information to Microsoft' as this may enable us to get more information on the problem. Also, you can email me directly at support@ambientdesign.com and I can do some work with you to see if there's anything else which may help.
    Dave
    Resident Bug-Hunter
    Ambient Design

  3. #3
    Join Date
    Aug 2009
    Location
    Where the wild roses grow
    Posts
    130
    I have the same problem. It's not a big problem, though, i can live with it.

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