Hotmail is currently blocking all emails coming from users of our internet provider so you will be unable to contact us for technical support if you use a Hotmail account (we'll get your mail, but we can't reply, which is hair-pullingly frustrating!). You will also be unable to use our download service to get new download links as those emails, despite coming from a different server, are also being blocked by hotmail's spam filter.
Our internet provider is working to resolve the problem, which affects all their users, but unfortunately we have no control over this process so there's little we can do to resolve it. Fingers crossed it will get sorted out soon but in the meantime please avoid contacting us using Hotmail.
Sorry for the inconvenience!