ArtRAge Vitae and Wacom Tablet

[Rose06309]

Is there a known issue with ArtRage Vitae and getting it to work with a Wacom 24" tablet? I can drag it to the tablet, but if I try to maximize the app, it either kicks back over to my monitor, non-maximized or it creates two smaller windows on the tablet.

Thank you for reading.

[MAB]

I will give this a try. I'm not sure if you can install the Wacom Cintiq as a 'tablet' but if you can this would make sense, because I think the largest Wacom tablet is 12". The driver is perhaps trying to divide the Window into two 12" tablet platforms. If this might be the case, uninstall the Wacom driver and reinstall as a Wacom Cintiq Pro 24(?) (monitor) according to the exact model # if possible.

If you already properly installed the Cintiq, make sure the driver settings did not get changed to make it think you were on a tablet. It is possible on some Wacom drivers to make exceptions for a particular program. Check to see if you have ArtRage set up incorrectly in the Wacom driver.

If you have A VERY LARGE TABLET... ignore the above :D

[Rose06309]

Hi MAB,

Sorry for the confusion. I should have been more clear. It is a Wacom Cintiq 24Pro. It is showing up in my Displays. I am running Windows 10, which is up-to-date. I installed the Wacom using the Wacom Desktop Center. The drivers are up-to-date.

In Art Rage preferences, I have the choices of Wintab and Precise Tablet. Not sure which of these is the correct setting, or if none should be selected. There isn't an option for Wacom.

[MAB]

I think you are referring to the Cintiq Pro 24, if you have a Cintiq Pro 24 (model DTK-2420) or Cintiq Pro 24 Touch (DTH-2420, DTH-2421) this should be the correct 'Wacom driver' for your device, Driver 6.3.44-3 https://www.wacom.com/en-us/support/...drivers#latest

As far as ArtRage, go to > Edit (top left title bar) > ArtRage Preferences > Input Device - Under 'Tablet Options' You can easily try with and without Wintab and Precise options and various combinations. If the Cintiq is not 'Wintab' compatible that would mess it up. You might also try changing 'Use Realtime Stylus' and 'Touch input' options to see what happens.

My hunch is that the answer is in the Wacom driver. Uninstall and reinstall the Wacom driver above from Wacom's web site (stay away from anything that says 'tablet' instead of 'Cintiq') and see if that works.

[Rose06309]

Yes, I have the DTK-2420. The latest driver is what I have, but I reinstalled it.

I tried all the different settings and it still doesn't work. Which is odd because Art Rage 6 worked fine with it.

[MAB]

I can't get to my Windows computer with the Wacom driver right now; if you need the specifics I will clear off that desk :eek:
In general... you will need to open the Wacom driver (where you set the pen switches, pressure, etc.). There is a place to set up custom settings for a specific application. Add ArtRage Vitae to the choices. It should then show up as an icon choice in the upper part of the driver window. After adding, click on the Vitae icon, then go to the settings below that change the tablet/Cintiq usable area and play with the settings until it shows the correct view. I believe it will show a graphic response to the changes on the lower right of the Wacom driver window. Again, this is without looking at the set up and may somewhat vary from the actual driver.

If nothing fixes the problem, I would go into the Windows Display setting and make sure the Wacom shows up with Wacom's recommended screen size 3840 x 2160 or whatever, the Pro 24 is 4K... I wonder if this is causing a problem with ArtRage Vitae or your computer system (display card)? I used ArtRage Vitae with an older Wacom Pro 21 and had no problem.

[Rose06309]

Oh heck. Let's not be so mean as to have you dig your way through to the Windows device. :)

Let me play with those settings some and get back to you.

You're in Kiwi land, yes? I'll try to get back to you before the end of your day.

[Rose06309]

I spent quite a bit of time trying to find the EXE as it's not in the Ambient Design folder. It's in a protected folder, thanks to MS. I'm unable to configure it using the Wacom app.

[markw]

I spent quite a bit of time trying to find the EXE as it's not in the Ambient Design folder. It's in a protected folder, thanks to MS. I'm unable to configure it using the Wacom app.
Hi Rose,
Although I’m not on Windows, and I also don’t have a Cintiq sadly:( but Wacom’s Preferences panels are fairly universal in how they work with their upper end products I think.
So with that assumption and your Cintiq conected…
1: Launch ArtRage Vitae
2: Open Wacom Preferences
3: Click the + icon to the right of the area showing the apps already added
4: You should now get a dropdown showing apps that are currently running. ARV should be one of them.
5: Select it and add it to the list of apps and then configure it to taste.
102094

[MAB]

Thank you Mark. You may have saved me from a desk avalanche... and to show I was not kidding...
102095

[Rose06309]

Okay, I was able to work with the Wacom settings but it's a no go. Vitae will not work with my Cintq or system. I'm also guessing I won't be able to get a refund. But at least I didn't pay full price for it. :(

Edited to add: That desk configuration is a familiar one.

[markw]

Sorry to hear you’re still not getting anywhere with this problem Rose:(
Sadly as I don’t have any of the hardware+OS that you are using I can’t help as much here as I would have liked.
Maybe MAB will have some more thoughts…?
But I would also suggest that you contact Ambient Design directly and see if they can’t offer a solution that gets your Cintiq and ARV playing nicely together.
They can be contacted by email at: [email protected]
Or via the support web page here: https://www.artrage.com/get-support/
I really hope you can get back up and running again soon with ARV on your Cintiq.

And to you MAB, all I can say of that desk is OMG! But then again us creatives are seldom tidy!:cool:

[Rose06309]

Hey Mark,

Thank you for the offer. :)

I did reach out to support, so I'm waiting to hear. Probably next week. For now I uninstalled Vitae.

Yea, MAB has a similar desk configuration that I do. :p

[Rose06309]

Much thanks to Andy in support for fixing this issue.

In Art Rage Preferences > Interface I had to uncheck Retina and High DPI Screen Input. That allows it to work with my Cintq.

He also indicated there would be an update coming out to address this.

[MAB]

the Pro 24 is 4K... I wonder if this is causing a problem with ArtRage Vitae or your computer system (display card)? I used ArtRage Vitae with an older Wacom Pro 21 and had no problem.

It would be a shame not to be able to use the Cintiq with ArtRage. Glad you are able to use it now and Andy could help. I had a hunch it had to do with the 4K resolution from comments on the Internet from other 4k users but could not put my finger on the exact settings to change. Have fun painting... :)

[Rose06309]

Hi MAB,

I started off using AR6 with the old Cintq 21UX. When it died, I replaced it with the Cintq Pro. At no time did I have to alter any of the settings in AR6. It worked just fine. When I upgraded to ARV, I thought it would work just fine, too. My display card didn't change, so I didn't think the problem was with that.

Oh my, yes. It would be a total crime to not be able to use AR with a Cintq. Off to do some art!

Thank you.

[MAB]

Something about ARV did not like the HD of the 4k resolution, I'm sure Andy or one of the programmers will figure it out and make the needed corrections. I am finding that Windows 11 does not like the Intel graphics but has no problem with NVIDIA (I have one screen using Intel card and two using NVIDIA). Thankfully, help on YouTube is plentiful :)

When my Cintiq 21 was giving up the ghost, XP-PEN had a deal on the 22R pen screen that I could not refuse (including a free ArtRage 6). Using three monitors I just do not have room for a 24". I was so impressed with the 22R that I ended up moving the Wacom tablet to the old computer (the disaster desk in the posted photo) and bought an XP-PEN tablet with another choice of free software (I chose OpenCanvas 7). To my pleasant surprise, the pen tablet and screen work together, with the pen from one working seamlessly with the other. That also makes the pens interchangeable, which means extra pens :rolleyes: The only negative I have on the XP-PEN so far is that the pens are more fragile than the Wacom pens... you do not want to drop one. The good news is the pens are in the $16US cost range.

[Rose06309]

When you get a good deal on hardware, with a free program that you're into, it's hard to pass on a deal like that. :) My desktop is full with my monitor and Cintiq. My graphics card can't handle anything more. At this point, I'm okay with just one monitor, but it would be nice to have the option to add another one if I need to.

I've had the best of luck with nVidia graphic cards. I've never owned a Mac because I can build a better machine for less money. I got the ARV update and tried turning Retina & High DPI Screen Support and it opens up oversized. I couldn't change the option back until I closed ARV, turned of the Cintiq and reopened ARV on my monitor. I played with the setting a bit, but still the same. I turned if off and it's working normally again. I don't know if Andy or anyone else in support checks the forums, but this is what my Cintq looked like:

102124

[MAB]

Check your card, Wacom and Windows display drivers for a screen resolution of 3840 x 2160. Change the setting to 1920 x 1080, then start ARV.

[Rose06309]

Thank you, MAB!

The Windows settings needed tweaking.