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kris_lap
08-05-2021, 06:10 PM
Hi,

it is very unclear is Artrage Vitae is a companion app or the future of Artrage.
Is there a demo available please ?

Keep up the good work

Enug
08-05-2021, 06:43 PM
I'm a little confused too - however when I went into the MS store it brought up my desktop in the list of devices. So judging by that I think that this maybe the new ArtRage. I guess Andy will explain when he sees how confused we are.:confused::confused::confused::D

Something I would like clarified - The email from Andy Quotes $39.50 as the discounted upgrade but the MS store has the discounted price at $59.97? I'm wondering if prices quoted are in US or AUD $'s

Somerset
08-05-2021, 07:47 PM
At least on the Windows Store there is a free demo version. So I think there will also be one for the MAC. Haven't tested it yet, so I'am still confused too. I thought ArtRage Vitae would be a mobile app? So it's not clear to me if it would work for me as desktop user, and if it would have any advantages for me. Or will it be the only universal ArtRage for the future? Think it needs a better communication.

Enug
08-05-2021, 08:23 PM
I tried to download the free trial but I can't find it. My 7day trial is now down to 6 days and 21hrs - so where is it? And the ref to XBox is a mystery - do you have to have Xbox in order to install?

101835

101836

Somerset
08-05-2021, 10:55 PM
I'm afraid I can't help you with this, June. In fact I have XBox installed, but I never used it. Thought it was only for gaming and wasting time in dumb social networks. And I'm afraid I will not have enough time during the next days to savour the time the trial version offers me.

robotbeatrally
08-06-2021, 07:59 AM
I am also confused (but for PC) . I just bought it a few weeks ago, a little annoying if I bought it and a new version instantly comes out.

I actually removed windows store app package from my computer and don't have a Microsoft account so the platform change is a annoying.

kenmo
08-06-2021, 08:48 AM
I am very confused what Artrage Vitae exactly is.

Is it ArtRage 7?

If so kindly market it as ArtRage 7!! Calling it Vitae is somewhat misleading and seems like it is a new mobile app or something.

And you really need someone to write clear and concise marketing e-mails as the current one is very vague and confusing.

Sorry, but I do not like being confused by marketing promotions.

pepperstreet
08-06-2021, 09:05 AM
Sorry, but I am more than confused and disappointed with the product policy and user treatment. What the hell are you doing??? The low price mobile Vitae was a small disaster... and I am not going to buy it again. It was not about the money, it is YOUR strange decision and update policy which makes me really angry and sad. And on top of that, I got your "upgrade" E-Mail about VITAE desktop... and you are doing the same fault again, but with the higher priced desktop app?!?!??!??!??! Seriously ?!?!??!?!?!?!?!
---
I followed the mail link and it leads to the us store with $39,99... and then to the eu/german app store with 43,99 EURO ?
I know, you have improved technical things like brush/image sizes. Much appreciated... but again: Isn't it something for a regular and long overdue update?
The mac app store screenshots show the same (old and out-dated) UI. Nothing really says: "Hey, I am v7" or even "I am new, call me Vitae".

I wonder why do you still sell and promote ArtRage v6 as the latest and greatest on your Website? It feels a bit shady, that you try to get new customers with v6, while actually retiring that same product. WITHOUT telling or teasing something about your VITAE product. There is no tweet, no facebook, no blog article about it. It's totally hidden. Why???

Sorry for the harsh words and rant, but I can't find or say something positive in this case.

AndyRage
08-06-2021, 10:59 AM
Blimey...
Okay... ArtRage Vitae is (currently) ArtRage 7. This is the latest edition of ArtRage and is the upgrade from ArtRage 6
Because we've moved to the Windows Store and Apple Store updates and fixes will happen automatically. So version numbering isn't as important (although you can still see the version number in the 'About ArtRage' box, as well as finding an excellent recipe for peanut brownie cookies)
The pricing in the mailout is USD - that should have been made clearer. The iTunes store (and Windows Store) are doing the currency conversion so the number appear different, but the actual price is the advertised 50% off the standard retail price.
Some purchasers have already identified some bugs in the ArtRage Vitae release - this happens every time we do a major update (and ArtRage Vitae has some huge changes 'under the hood') We'll be doing a patch release within a couple of weeks. The cool thing about being on the two Stores is that the updates will happen automatically. You dont have to mess with downloads and serial numbers - when we fix something, or add something new, you get it when Windows and MacOS do their app updates.

There's never any intention to deceive or scam people. It's just that we're not perfect and try to do the best for our customers that we can. Sometimes that has unintended consequences.

I can recommend making a batch of the peanut brownie cookies from the 'About Box' though. :cool:

Thanks,
Andy B.

kenmo
08-06-2021, 11:18 AM
Then kindly market it as version 7 and NOT Vitae.

Sorry but something simply does not seem right with your marketing. And it does appear very misleading.

A Google search and searches on youtube indicate Vitae is a mobile app.

I'm going to AVOID this version until someone comes clean with us and when the app is properly marketed as version 7.

Whoever thought of not marketing it as version 7 should be fired!!!!

AND I will NOT purchase apps via the Windows or Apple stores. PERIOD - end of discussion.

There are too many competing products which do not use confusing market strategies like ArtRage does.
So I will be pursuing these apps until this issue is resolved, including renaming as version 7.

Stephen Lo Piano
08-06-2021, 05:06 PM
You remarks here are a little bit too harsh and irrational kenmo. Fire someone for not naming this Art Rage 7?
Do you use Microsoft? They skipped from Windows 8 to Windows 10, what happened to 9? What about before 7, there was Vista, XP, 95, no one plus integer increase for every new release. I doubt many people want to see everyone at Microsoft fired for skipping an operating system named 9.
Let it go, Art Rage is an excellent product, and fairly priced for all the features and options. I have never felt ripped off by purchasing their digital painting programs, in fact usually find surprise improvements and/or additions that make it feel like a good deal. If you misunderstand something they offer you and purchase that item and it does not work, I am certain Art Rage would arrange for you to get an exchange for something that does work for your honest intended purpose. It is very easy to misinterpret something that was honestly presented, give them another chance and let it go.

AndyRage
08-06-2021, 05:16 PM
You can still see the ArtRage versioning number in the 'About' box.

Because we've moved to the Microsoft Store and the Apple App Store there's no real way to differentiate the later releases of ArtRage we'll be doing. And just calling it 'ArtRage' will be even more confusing to people who wonder if it's a different product or upgrade to the older versions of ArtRage.
Vitae mean 'Life' and this is the version of ArtRage we will be keeping in the Apple App Store and Microsoft Store forever. It will have upgrades and updates big and small. It'll have version increases, major and minor. But it will always be ArtRage Vitae.

We believe that by moving to the Microsoft Store and Apple App Store we'll make it easier for our ArtRage users to manage using ArtRage and keeping it up to date. There are no more serial numbers to keep track of, no more downloading installers, no more needing to check for updates. Bug fixes and patches will download automatically. If you move to a new computer then your ArtRage license moves with your Store id - you will automatically be able to get the latest ArtRage without messing around.

Even so, we'll keep offering support for ArtRage 6.

So, a new name, a new home for ArtRage, an easier experience for our customers.

cow
08-07-2021, 04:59 AM
You should strongly reconsider the move to the Windows Store. No one likes it one bit (well, maybe except the uninformed who don't know what awaits them). I'll personally never use it because it's a total garbage fire I've had the misfortune to struggle with a few times before arriving at the conclusion that I'll never touch it again. So any product exclusive to that store/account system is dead to me, sorry. Happy ArtRage 6 customer here, but I can't support your business going forward like this.

Do you really think a regular installer and a license key is too much for painting enthusiasts and professionals? How do you think we deal with setting up pen displays and drivers? And somehow you think the MS Store is an actual selling point? It's a deterrent if anything.

Kindly reconsider, so that we can keep supporting ArtRage going forward. I have other options I use and I can stick with those and ArtRage 6. But I like using a variety of programs and will support quality software like ArtRage as long as it is sold and licensed sensibly.

Thank you.

kenmo
08-07-2021, 06:45 AM
You should strongly reconsider the move to the Windows Store. No one likes it one bit (well, maybe except the uninformed who don't know what awaits them). I'll personally never use it because it's a total garbage fire I've had the misfortune to struggle with a few times before arriving at the conclusion that I'll never touch it again. So any product exclusive to that store/account system is dead to me, sorry. Happy ArtRage 6 customer here, but I can't support your business going forward like this.

Do you really think a regular installer and a license key is too much for painting enthusiasts and professionals? How do you think we deal with setting up pen displays and drivers? And somehow you think the MS Store is an actual selling point? It's a deterrent if anything.

Kindly reconsider, so that we can keep supporting ArtRage going forward. I have other options I use and I can stick with those and ArtRage 6. But I like using a variety of programs and will support quality software like ArtRage as long as it is sold and licensed sensibly.

Thank you.

Could not agree with you more. I have no problem with installers, serial numbers, drivers or building my own computers from scratch. ArtRage is a fantastic app, too bad Ambient Design is going the Microsoft route.

kenmo
08-07-2021, 06:49 AM
You remarks here are a little bit too harsh and irrational kenmo. Fire someone for not naming this Art Rage 7?
Do you use Microsoft? They skipped from Windows 8 to Windows 10, what happened to 9? What about before 7, there was Vista, XP, 95, no one plus integer increase for every new release. I doubt many people want to see everyone at Microsoft fired for skipping an operating system named 9.
Let it go, Art Rage is an excellent product, and fairly priced for all the features and options. I have never felt ripped off by purchasing their digital painting programs, in fact usually find surprise improvements and/or additions that make it feel like a good deal. If you misunderstand something they offer you and purchase that item and it does not work, I am certain Art Rage would arrange for you to get an exchange for something that does work for your honest intended purpose. It is very easy to misinterpret something that was honestly presented, give them another chance and let it go.

So by your logic if you are looking for a Honda Civic you could not care less if it is a 1999 Honda Civic or 2018 Honda Civic. There is a good reason why auto manufacturers use year as it is their type of versioning. And please do not preach to me about Microsoft as I was I system administrator for Windows NT & Windows Server as well as Novel Netware and SUSE Linux.

Microsoft learnt from using XP & Vista as versions and went back to numbered versions.

kenmo
08-07-2021, 06:51 AM
You can still see the ArtRage versioning number in the 'About' box.



AND I will only have access to the About box after purchasing and installing ArtRage and not before. So your argument is very lame!!!

atlrob
08-07-2021, 07:53 AM
I think we all have the idea that some of you do not like Microsoft Store. The thread of this is "Artrge Vitae Mac" yet all the negative responses
regarding the purchase of Vitae have been directed towards Microsoft. I assume no one has a problem buying Vitae from the Mac store. As to
what its called re: Vitae or Ver. 7 should not matter to most of the posters since you are not going to upgrade anyway. Thanks to the Artrage team for a wonderful upgrade to your product regardless of what you call it. OBTW I purchased my upgrade through the Windows store with no problems.

Richard Burns

robotbeatrally
08-07-2021, 09:53 AM
I get marketing it at Vitae since as he said versioning is different on the windows store, if you marketed as artrage 7 I believe that would then be the name of your app.
(although the email could have been a little more clear because I did think it was a tablet specific sidekick to ar6)

But I'm still annoyed that I literally just bought 6 with no idea vitae was about to drop i mean unless the half price is only for us, and the price I paid for 6 and will pay for vitae is still less than the vitae total price for people who dont have 6.
And I'm annoyed it's on a platform my computer doesn't have. I tried reinstalling the app package for the windows store but am receiving errors.

I'm going to have to format my PC just to get the windows store back. I never intended to have windows store on my pc. I don't really like being tied to a platform like that.

And I'm wondering if you use PC and mac do you have to buy each version separately now? I prefer PC but I do go apple sometimes. :-(
I feel bad for people still on win 7 too.

but oh well to the future.

HappyCat
08-07-2021, 10:37 AM
I'm on a Mac, am on desktop version 6. Am confused - do not want a mobile version. If I buy from the Apple Store, am I receiving a mobile version?

AndyRage
08-07-2021, 11:06 AM
I'm on a Mac, am on desktop version 6. Am confused - do not want a mobile version. If I buy from the Apple Store, am I receiving a mobile version?

ArtRage Vitae on the Apple App store is for MacOS desktop. The cool thing about the App store is that you cant buy the wrong version of ArtRage Vitae. :)
Apple are very good at making sure you can only purchase the version of software that works with your version of the MacOS. We used to get a tonne of frustrated customers who had purchased the wrong version of ArtRage, and needed refunds and redirects to the correct edition. Now we're on the stores there will be far fewer frustrated customers! This is definitely good for our artists!

HappyCat
08-07-2021, 12:29 PM
:) Thank you!

Bertrude
08-08-2021, 04:11 AM
Quick questions to those who've already purchased:

1. Does ArtRage Vitae have any improvement in the transform tool (like being able to choose an anchor point for the scale rather than it always being central?

2. Does ArtRage Vitae include layer/clipping masks?

I'm still on AR5 and am wondering about upgrading when a M1 native version become available - these 2 features are my main bugbear.

If Andy sees this, will a Mac demo be available at any point?

markw
08-08-2021, 05:19 AM
I'm afraid the answers to 1 & 2 are both, no.
What justifies the upgrade cost will vary from user to user.
Key new things for me: the new max tool size of 800%:cool:, ability to set Action Shortcut Keys, the new time interval specified Auto Saves and access to the Real Colour Blending engine to pick just four, all very desirable!

kenmo
08-08-2021, 06:30 AM
You remarks here are a little bit too harsh and irrational kenmo. Fire someone for not naming this Art Rage 7?
Do you use Microsoft? They skipped from Windows 8 to Windows 10, what happened to 9? What about before 7, there was Vista, XP, 95, no one plus integer increase for every new release. I doubt many people want to see everyone at Microsoft fired for skipping an operating system named 9.
Let it go, Art Rage is an excellent product, and fairly priced for all the features and options. I have never felt ripped off by purchasing their digital painting programs, in fact usually find surprise improvements and/or additions that make it feel like a good deal. If you misunderstand something they offer you and purchase that item and it does not work, I am certain Art Rage would arrange for you to get an exchange for something that does work for your honest intended purpose. It is very easy to misinterpret something that was honestly presented, give them another chance and let it go.

Sorry you feel that way. The two graphics I often post on other forums, tweeter and Facebook that I believe are the best bargains are 3D Coat and ArtRage. I love ArtRage. I care about ArtRage. I use Artrage a lot and at it's price, it's a bargain.

I am just at odds over the current path Ambient Design is taking with Vitae.

If I did not care about ArtRage, then I would not be so worked up about it...

No offense meant to you or those who decided to upgrade.

Bertrude
08-08-2021, 06:43 AM
Thanks for the reply Mark, that's helpful to know.

Out of interest, is the real colour blending in ARV much different to the same function in AR5?

DarkOwnt
08-08-2021, 07:48 AM
Thanks for the reply Mark, that's helpful to know.

Out of interest, is the real colour blending in ARV much different to the same function in AR5?

You can manually change what pairs of RGBCM and Y mixed with each other blend to make. Unfortunately the blending preferences are fixed to combinations of these specifically. You could not, for example, replicate the classic oil painting color wheel with complimentary blue-orange, red-green yellow-purple, where eg blue and orange make grey. But if you mostly already like real blending in AR as it is, you can now tweak it quite a bit.

Stephen Lo Piano
08-09-2021, 10:17 PM
Really, I am more interested in the quality of a product and it's usefulness not the name. Funny you should mention Honda Civic, I use my brothers car that is a Honda, have not been able to own a car in over 10 years, too poor.
Do not like this car much, cars today are not as good as years ago. Miss my Ford (Tempo), Pontiac (Catalina and Sunbird).

For me personally, I do not like the way computer technology is moving to cloud based applications and operating systems. Linux was the last hold out yet they are slowly giving in to all the changes and trying to lock people into dependency and take away choices with on line repositories. So much for the days when Linux could boast of freedom. My first experience with computers was in the military and then college taking courses where you had labs with computers where you did things, no internet just programs and books/instructions. I am more interested in computers for programs over all the stuff on-line. That is the way I learned and got accustom to using computers. My first Computer Science course in college was learning Pascal, back then computer use involved a lot more figuring out things for yourself using tools of basic instructions written or in books.

I started artwork back in the 1960's in high school, all natural media. Got involved in career training programs for commercial, advertising and illustration art. Spent many years learning things like oil painting, acrylics, pastels, charcoals, tempera. Did some sign painting by hand and learned a lot of artwork for print production through natural media tools and things like rub on graphics for lettering. All the commercial aspects are now obsolete with computers changing everything yet the fine arts side of things is different. Although digital painting does present a unique approach to painting and drawing that is forgiving and in many ways a lot of repetitive things are made easier, digital painting is much more difficult to sell compared to natural media. I have not done anything in natural media since the 1980's yet lately have really considered returning to natural media and start spending a lot less time on computers trying to create artwork that no one is interested in buying. I have been at this for years and spent all kinds of time and money on trying different things, have a house full of framed and matted computer digital prints of my artwork just piled up from past years of endeavor and investment. Not to mention the time and effort put into my own web site that is a sort of on-line gallery of my artwork. I have not been able to make any sales of my artwork since getting into computer graphic arts and digital painting. Years ago I would at least occasionally sell something that would help pay the cost of supplies and materials when working in natural media. I find a lot of computer programs for creating artwork are great such as Art Rage, Corel Painter, The GIMP, MyPaint, and other vector format programs. Problem to me is trying to sell the finished product, bits and bytes compared to a real canvas with paint you can touch that has real texture instead of virtual texture, that is what people really are interested in buying from my experience.

Jono
08-10-2021, 10:02 PM
Hi Stephen, that’s interesting to read because I’m just about to start a personal art project that was initially going to done with real life media (pen and ink washes), but then a few weeks ago I rediscovered ArtRage and decided to go down the digital route!

I often try to make things look like they not been created digitally, which works well for the viewing on screen, and I suppose is the main thinking behind using ArtRage.

It'll be exciting to see if this real media mimicary can be translated across to a physical printed copy. I’m not actually making anything to sell, although that would be nice. :-)

I'm very new to the Mac environment but from my perspective purchasing from the App Store was almost a bit too easy! One question though, how will we know when a bug fix or patch has automatically been downloaded?

markw
08-11-2021, 01:30 AM
Hi Jono,
It depends on how you have configured your Mac’s update preferences.
It can do everything for you in the background and never bother you or you can set it to tell you when there are updates and you then decide if/when you instal them. Or something in-between, some installed automatically some not!
See these pages for slightly more info;
OS updates: https://support.apple.com/en-gb/guide/mac-help/mchlpx1065/mac and https://support.apple.com/en-gb/HT201541
App updates: https://support.apple.com/en-gb/HT202180

Jono
08-11-2021, 05:49 AM
Got it. Brilliant, thanks again Mark. So much to learn! (I even had to google how to take a screenshot the other day which would have been second nature on Windows).

jebbasha
10-17-2021, 10:04 AM
Something I would like clarified