The color picker tool picks incorrect colors from a reference image?

[LastPixelBorn]

Hi guys, can someone help me with this issue with Artrage 6? Since it is easier to show, and to avoid reply and guessing, I recorded a video and post it on a Youtube. Please check it and tell me if you know what is a problem.

LINK: youtu.be/YAzG_c60RPQ


NOTE: Video is not public, so only people with the link on this forum can see it. I work on macOS Mojave 10.14.6 and Wacom Intuos 5 Pro(S).

Just in case, here is my panels setup for color picker tool and canvas:
98741

[markw]

Hello LastPixelBorn and welcome to the ArtRage forums :)
Thanks for the screenshots and video! Always so much better than relying just on words!
Sadly, whilst I would love to be able to say why that is happening for you, unfortunately so far I can in no way reproduce what you are seeing there.

But I do have of some more questions!
Which exact version of ArtRage6 are you using?
Dose this happen when using a mouse or trackpad instead of the Wacom?
And do you have the latest Wacom Mac driver: 6.3.38-3
Also…
Dose this “offset” happen when sampling colours from different parts of the actual painting?
Is this happening with just this reference image or other reference images?
Is this happening in just this painting? or all paintings?
Is your screen a Retina screen?.
Is it a second connected monitor, comparable to a Retina screen or with higher or lower pixel density?

[LastPixelBorn]

Hello LastPixelBorn and welcome to the ArtRage forums :)
Thanks for the screenshots and video! Always so much better than relying just on words!
Sadly, whilst I would love to be able to say why that is happening for you, unfortunately so far I can in no way reproduce what you are seeing there.

But I do have of some more questions!
Which exact version of ArtRage6 are you using?
Dose this happen when using a mouse or trackpad instead of the Wacom?
And do you have the latest Wacom Mac driver: 6.3.38-3
Also…
Dose this “offset” happen when sampling colours from different parts of the actual painting?
Is this happening with just this reference image or other reference images?
Is this happening in just this painting? or all paintings?
Is your screen a Retina screen?.
Is it a second connected monitor, comparable to a Retina screen or with higher or lower pixel density?

-----

Thanks for reply, I hope this will help to resolve this issue:

Which exact version of ArtRage6 are you using?
6.1.1 - 64bit

Dose this happen when using a mouse or trackpad instead of the Wacom?
With a trackpad, with apple magic mouse and with Wacom art pen on Intuos 5 small

And do you have the latest Wacom Mac driver: 6.3.38-3
Wacom panel says driver is up to date (6.3.38-3)

Dose this “offset” happen when sampling colours from different parts of the actual painting?
Yes, but only inside of the area with reference images.

Is this happening with just this reference image or other reference images?
Yes, also on other reference images.

Is this happening in just this painting? or all the paintings?
It happens only with reference images, tested with the two reference images on two different ArtRage files. But, if I import image to a layer, or paste the same reference image shown in the video to layer (as a part of a layer), then the color picker tool works fine while picking colors directly from layer (also that is my workaround at the moment).

Is your screen a Retina screen?.
Yes, I work on MacBook Pro (Retina, 15-inch, Late 2013). If you need exact hardware specs, you can search it by serial number: C02M50TCFD57

Is it a second connected monitor, comparable to a Retina screen or with higher or lower pixel density?[/QUOTE]
I work only on laptop 15" retina screen, no other displays connected.

[markw]

Thanks for the extra info, much appreciated :)
Unfortunately I still can’t replicate what’s happening to you.
I would suggest you contact Ambient Design directly about this.
Give them all the info you have provided here and possibly a link to this forum thread too.
Support page: https://www.artrage.com/get-support/
Or by email: [email protected]
Hope they can discover the cause and get it sorted for you soon.

[LastPixelBorn]

Thanks for the help, I just sent them complete info with links. I hope they will found a way to fix it.

[roma Golich]

And, what will happens if you just import the same ref. image into a layer and sample the same point w the color picker?

[gale077]

Hey, guys,

I'm on Mac and I have a problem to change the color samples from several menus such as paint or photoshop for example. It must come from a badly set up but I'm afraid to do something wrong. If you could tell me if you have ever had this problem I would be very grateful!

As I have my own business related to the digital art world, you will understand that it will penalize me quickly...

Thank you in advance,

Gale

[markw]

Hey, guys,

I'm on Mac and I have a problem to change the color samples from several menus such as paint or photoshop for example. It must come from a badly set up but I'm afraid to do something wrong. If you could tell me if you have ever had this problem I would be very grateful!

As I have my own business related to the digital art world, you will understand that it will penalize me quickly...

Thank you in advance,

Gale
Hello Gale and welcome to the ArtRage forums :)
OK, I’m really sorry here but from your description I’m not too sure what you are trying to do:confused:
1: Are you wanting to import into ArtRage a set of colour samples from Photoshop or another similar painting program?
Or;
2: Are you just not sure how to change between different sample sets that are already in ArtRage:confused:

Unfortunately ArtRage can not import colour samples from other apps or indeed access any colour pallets stored on your computer at a System level, ie the macOS ColorPicker tool.
AR uses it’s own internal files to store colour sample sets. And these files end with the file extension; .col
To bring in a specific colour set from another app you will need to bring into AR an image that contains all the colours that you want as a 'Reference Image' and then sample the colours from there in turn using AR’s Colour Sampler tool.
You can read more detailed info on how to do this here: https://www.artrage.com/manuals/getting-started-artrage/artrage-manuals/artrage-4/colors/setting-up-custom-color-palettes/

I would also just mention here the Art Supplies section of the forums which has a lot of colour sample sets made and donated by many ArtRage users: https://forums.artrage.com/forumdisplay.php?20-Art-Supplies
Have fun learning the program and if you have more questions about ArtRage ask away!:cool:

[roma Golich]

Importing ref. images into a layer give you all of the color picker's features. The color picker's cursors is also rendered different on the ref. img vs. painting area (crosshair (one pixel sampling, IMHO ) vs. square (area sampling)).