Artrage 6 Freezes on Save (Windows 10)

[Peregrin]

I'm using the full version of Artrage 6.1.2 on Windows 10 Pro Version 1809 (OS Build 17763.914).
I recently installed Artrage on my new Windows computer, and it seems very responsive until I try to save the painting. When I try to save, Artrage stops responding, and eventually I have to kill the process.

I'm working with a 10Kx10K image, and I've tried saving smaller images; that seems to work. Similar images have saved successfully on my Macbook Pro, but on my PC it just freezes. There's also a black rectangle around the progress bar, which I found a bit odd.

Is it possible this has something to do with the fact I'm using some of the new custom brush features in Artrage 6?

[notaverygoodartist]

If you were attempting to save a file to one of your personal folders (document, pictures, etc.) the crash may be due to a W10 feature, "controlled folder access."

Invoke "Updates and Security)--> Security-->Antivirus and threat protection --> (scroll down to) Controlled Folder Acces.
Open "recently blocked apps". If Artrage appears, "allow access" should fix this. If it does not appear as a recently blocked app, the problem is elsewhere.

[Peregrin]

Thank you so much! I will try your suggestion and see if it works.

[Peregrin]

Controlled Folder Access was already turned off, but good to know.

Painting file is 1.5 GB in size.
Save - 0% … - 5m later 100% - Even at 100% it's a few minutes before the program finishes saving and is responsive.
Sometimes: "Program has stopped responding: wait for program to respond" but give it 5-10m and it does save.

The save is like this: gets to about 4% saved quickly, then a few minutes before increases to 100% but hangs there for maybe 10 minutes before finishing.

Same behavior whether I'm saving to my local solid state drive or external hard drive.

ArtRage 6.1.2 - 64 bit.
Windows 10 Pro 64-bit
WDC SSD
6 CPU Core, CPU is i5-8600K - 3.60GHz.
WD My Passport 25E2 USB Device - Device is working properly.
WDC WDS100T2BOA-00SM50 - Device is working properly.
Memory on PC is 16gb - while saving changes from about 3 GB to 5.3 GB memory, but not maxing out.

From Resource Monitor:
CPU 28% usage, but I may be misreading and could be 100%; "Artrage not responding", disk I/O up and down

[notaverygoodartist]

That's a large image. I wonder if some other users could mention the largest sizes they have worked with?

How many layers?

[Paulasabout]

Reply to message below I also have the same problems with my Windows 10 when saving painting. Lost artwork due to giving up the screen freezes on save & turns grey standstill for over an ⏳ hour.

Reduced size of Painting to 40x40 cm 400 pixels with 3 layers. And still screen freezers.

Does anybody have any answers.

On this occasion did not have a chance to save as export file.




QUOTE=Peregrin;531525]I'm using the full version of Artrage 6.1.2 on Windows 10 Pro Version 1809 (OS Build 17763.914).
I recently installed Artrage on my new Windows computer, and it seems very responsive until I try to save the painting. When I try to save, Artrage stops responding, and eventually I have to kill the process.

I'm working with a 10Kx10K image, and I've tried saving smaller images; that seems to work. Similar images have saved successfully on my Macbook Pro, but on my PC it just freezes. There's also a black rectangle around the progress bar, which I found a bit odd.

Is it possible this has something to do with the fact I'm using some of the new custom brush features in Artrage 6?[/QUOTE]