Wacom Intuos Pro table properties [Archive]

zanzibarbob7

08-29-2019, 06:30 PM

I am not getting any assigned keys to work with Artrage 6.0.9. I just got a new tablet and have successfully applied the settings to all my other art programs, but not Artrage. I have tried the two suggestions about going to Artrage preferences-input devices... Attached is an image of my current settings. Any help is welcome. Thanks!
97999

markw

08-30-2019, 01:37 AM

Hello zanzibarbob7 and welcome to the ArtRage forums:)
So to start with I'm on a Mac which only has one form of tablet input, but should you not be using Wintab or Realtime and not both together?
How I understand it, and I could very well be wrong as I say I'm on a Mac, is that Wintab was an older tablet input method superseded by Realtime the newer method?

Any way that aside have you seen this forum thread here: https://forums.artrage.com/showthread.php?52698-Wacom-can-t-map-buttons&p=516513#post516513
Is this what you are experiencing?

zanzibarbob7

08-30-2019, 04:40 AM

I unchecked Wintab, tried it, then unchecked Realtime and tried it. Both times restarting the program before trying. Same issue. I can hit Ctrl-Z on the keyboard and it works, but the same key assigned to my tablet will not. Same issue for all assigned key for the tablet. The issue is not the same as you referenced and I am on a Windows 10 PC. Thanks for the reply.

markw

08-30-2019, 05:51 AM

Sorry to hear the problem still persists for you:(
About the only other two things I can suggest here are to check on Wacom site for the latest Windows driver, here: https://www.wacom.com/en-at/support/product-support/drivers
And perhaps contact ArtRage support directly here: [email protected]
I hope you can get it sorted soon.

zanzibarbob7

08-30-2019, 07:38 AM

I am up to date on the drivers and I have already contacted support, but though I might find the solution here. Thanks for the effort and suggestions.

whitefantom

08-30-2019, 06:01 PM

I'm having the same problem. I've updated my Wacom drivers, restarted both Artrage and my computer multiple times, and tried all variations of the interface settings in preferences, but nothing works (I'm running Windows 10 64bit, FYI). I have about a half dozen other art programs installed and I've never had a problem like this with any of them, so I don't have a clue where to go next.

zanzibarbob7

09-01-2019, 01:58 AM

I think the culprit may be the 6.0.9 build. I tried it on my Cintiq 24HD and had the same problem. All other programs work fine, only Artrage is having this issue. I have contacted Artrage Support, Andy Bearsley, and sent him my further findings late last night. Other than the initial contact, I have heard nothing and, as of this morning, no new versions have been released. Since it is a holiday, I don't suspect this issue will be addressed immediately. Responses seem slow in coming and it is an issue that can quickly be checked and verified. I have not tried it on my third Wacom but suspect the results will be the same.

AndyRage

09-02-2019, 02:02 PM

I'm looking into it. The problem here is that I cant reproduce the bug. I've tried four different tablets across two different Windows 10 computers. I've updated Wacom drivers, tried a couple of different ArtRage installations. In every case the Wacom buttons have worked correctly.
I'm still hunting - something must have changed for some people to be seeing this bug - but I haven't located the culprit yet.
I still have a mountain of Wacom tablets to work through. I'd like to find some resolution to this.

zanzibarbob7

09-02-2019, 11:45 PM

It does exist, though I have no idea what direction to search. Thanks Andy, for looking into this. I am anxious to get back to work in Artrage. My Wacom Intuos Pro is brand new and the Cintiq 24HD is one of the earliest versions, so I don't think the problem lies in the Wacoms. Both have the latest Wacom drivers. Good luck with your search and thanks again for looking into this issue.

zanzibarbob7

09-05-2019, 02:54 AM

After assigning the keys in the Wacom Tablet Properties and linking it with Artrage, so that my program settings coordinate, the key settings that show up on the screen when I activate a shortcut key on the tablet, remain unchanged from factory settings. An image of the tablet key pad shows up on Artrage for a few seconds to confirm this. I do not have this issue with any other program. The Tablet Properties and Artrage do not appear to be talking with one another. I hope this helps in tracking down the issue.

markw

09-05-2019, 05:10 AM

Hello again,
Really sorry to see you still have found no cause & fix for this yet.:(
A bit of a shot in the dark this but I see in the release notes for Windows driver 6.3.36-1 there is this note about a known driver problem; “Custom application specific settings may not work for multiple versions of the same application”.
So I wonder do you have any other previous ArtRage apps i.e. 4.x, 5.x or 6.x etc… in the Wacom preferences?
If so, have you tried removing all instances of ArtRage from the Wacom preferences, then re-adding only AR 6.0.10 back ?
But make sure you have used the Tablet Utility to make a backup of your current settings first so you can easily get them back if needs be!

zanzibarbob7

09-05-2019, 06:07 AM

Thanks for the reply. I only have the one, but I deleted it and reloaded, just to check. I have attached a shot of what I get when I hover over the keys on the tablet. I have only assigned Ctrl-z for undo for the bottom key as a test. As you can see, it shows the default Pan/Scroll. I have previously programmed all the keys but given the issues I am having, I just did the one for a test. Hope this helps.98012

zanzibarbob7

09-06-2019, 11:16 AM

I don't want this issue to go unaddressed in this forum or at the Artrage headquarters, as the problem seems to lie somewhere within the Artrage interface. It seems as though, making a cursory stab at the problem, and then letting it drift off, unsolved, is good enough. If you need more input from me, or others that have experienced issue, I will be happy to oblige. Thanks!

markw

09-07-2019, 01:22 AM

Hello,
I feel your frustration Zanzibarbob I really do, and wish I could tell you the solution to this vexing issue.:(
But I’m am on a Mac and I can not reproduce this behaviour.
I know from a recent post Andy, (the writer of ArtRage), made here: https://forums.artrage.com/showthread.php?55047-Wacom-Intuos-Pro-table-properties&p=530577#post530577
that even he at that point had not been able to reproduce the problem but is actively pursuing it still.

In your last screenshot (is that from the Cintiq or the IntuosPro?) I too find it odd that the Pan/Scroll button is still there and not showing it’s new name after you reassigned it.
I wonder, could you post screenshots of your custom Wacom preferences/settings that you have setup for ArtRage. Another long shot perhaps, but it might yield a clue.
Also, can you set any other On-Screen Controls for ArtRage that work? The grid panels ones as shown below.

As far as I am aware, (and I am only a forum member like yourself) only you and one other user, whitefantom, have posted about this problem here on the forums.
This suggests to me that there may be something vary specific about your respective systems that may be an important factor here.
But right now I am at a loss as to what that might be.

98017

zanzibarbob7

09-07-2019, 06:08 AM

I am on Windows 10 and attached is a shot of my settings. The default keys I posted before are the only thing I see from my Intuos Pro tablet, but I get the same behavior from my Cintiq. It would probably be helpful to try this on a Windows Computer. Thanks for replying. I would think that the Factory would monitor this board to remain apprised of potential issues. I hardly think I am unique as the problem appears on the two computers I have tried it on. Thanks again for replying.
98018

markw

09-08-2019, 12:13 AM

Thank’s for the screenshot. I still have no answer for you I’m afraid.:(:(
And you are correct, if I was on Windows we would both be on the same playing field at least, which would be a massive help!

But just to clarify how far the tablet/s and AR6 are not talking to each other goes;
ExpressKeys - not working with AR6.
Touch Ring - ?
On-Screen Controls - ?
Pen Settings - ?

Can you get either the Touch Ring, On-Screen Controls and/or the Pen Settings to work with AR6 ? (Screenshots of my settings below)
Also were you successfully using your Wacoms with a past version of ArtRage before ?
If so which version of AR was it ? And would you be able to restore that version from a backup ?

980219802298023

zanzibarbob7

09-08-2019, 04:54 AM

I have 6.0.10 and no backup version. It was the same issue for 6.0.9. The touch ring works for brush size and one of the other buttons works for the color picker, but these were default key assignments, not mine. I can't access the on screen "pie" menu, as you see I have assigned to the button below the touch ring. The tablet buttons, not the pen, which works, are not communicating via key inputs. I can use the tablet and keyboard shortcuts, but that is like buying a car and pushing it down the road because of a sticky valve. Now, if someone from the Factory, observed this thread, and had a Windows PC, which seems a lot to ask since they are so rare, they might be able to duplicate and address this issue. I have buried a raven in the yard, under a sacred bush, hoping that the sacrifice will prompt some action.

zanzibarbob7

09-09-2019, 11:39 AM

Did you find a solution? There has been no definitive answer expressed in this forum or from the factory. Interested to hear your comments. Thanks!

AndyRage

09-11-2019, 11:27 AM

I'm still looking in to this issue. A different issue has kept me away from this one for a few days. (You ever have one of those weeks where everyone is clamouring for your attention at the same time?)
Thanks for the additional information. I'll keep hunting for a solution for this one for you.

zanzibarbob7

09-19-2019, 10:54 AM

Here is a big surprise :) This issue is still here and ignoring it or pretending that it is an isolated issue does not correct it I am wondering, if this were my company, would it be the right move to have coffee and shuffle the problem under a few sheets of paper and hope for a miracle. A real shock is that praying (placebo), wishing (also a placebo) or a miracle, is not a reasonable option. If this is your course of action, then the government, not a software company, might be a better fit.

nekomata

09-19-2019, 07:51 PM

Here is a big surprise :) This issue is still here and ignoring it or pretending that it is an isolated issue does not correct it I am wondering

this issue is most likely rooted in wacom driver not recognizing artrage 6, and it is a relatively recently introduced bug in their drivers that has to be patched and corrected by wacom a per-app basis, and wacom typically prefer to deny known, repeated issues in public, until they roll out an unexpected superficial fix to a problem that has not been present in their driver builds ca. 2015 and before that.

A real shock is that praying (placebo), wishing (also a placebo) or a miracle, is not a reasonable option. If this is your course of action, then the government, not a software company, might be a better fit.

ummmmmm the fuck are you doing here exactly, beloved?

zanzibarbob7

09-20-2019, 04:38 AM

Thanks for the reply. I guess I will wait for another driver update, though, if this is the issue, am surprised it was not identified sooner.

zanzibarbob7

10-12-2019, 12:34 PM

I just downloaded the latest version and the update does nothing to resolve this issue. 6.1.0.0

zanzibarbob7

10-15-2019, 06:03 PM

nekomata

10-20-2019, 09:31 PM

I just updated my Wacom driver and it also had no effect on the problem. With the newest Windows software and the latest Wacom driver and can only conclude it resides in one of the two places. It would be helpful if someone at Artrage can determine the source of the issue.

very very cool, have you even notified wacom on this issue? they have their own support board over at forum.wacom.eu

I'm not sure you realize how tiny and niche artrage is as an application (especially now that wacom is no longer the #1 choice for beginner and casual artists - which artrage is quite often adopted by), and how inert wacom are over minor issues like that.
last time they added/updated support for application support mapping in driver build 6.3.33 (https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.33.html) after a lot of complaints on listed applications not recognized by their shitty driver code. it's simply not their priority to fix that.

the latest wacom driver from what I see here mostly focused on adding a softer pressure curve after over a year of persistent complaints since the 8k pen tablets were released.