Checking for updates

[soulartist]

MacOS 10.13.6

After launching ArtRage 5 and clicking on check for updates, the process seems to hang with no report one way or the other.

[MattRage]

There may have been a temporary outage in our update system as it appears to be working now. If it is not working for you, please drop an email to [email protected] and let us know the version number of ArtRage you're using and we can look in to it for you.

[soulartist]

There may have been a temporary outage in our update system as it appears to be working now. If it is not working for you, please drop an email to [email protected] and let us know the version number of ArtRage you're using and we can look in to it for you.


ArtRage 5.0.8

Sent you an email on 5/12, but no response.

[MattRage]

We replied the same day - Please check your junk mail folder in case it arrived there but I will re-send.

[ton]

Hi, i am still running MacOs Mojave, 10.14.6.

I have ArtRage 6 and the old ArtRage 4. By both i get the same result: while doing the Update Check, the green light keeps on going from left to right and back, indicating that ArtRage keeps on trying to check for updates.
At the same time there seems to be hardly any network-activity.
This is a reoccurring problem: it never succeeds....

Any suggestions?

Thanks,
Ton

[markw]

Hi, i am still running MacOs Mojave, 10.14.6.

I have ArtRage 6 and the old ArtRage 4. By both i get the same result: while doing the Update Check, the green light keeps on going from left to right and back, indicating that ArtRage keeps on trying to check for updates.
At the same time there seems to be hardly any network-activity.
This is a reoccurring problem: it never succeeds....

Any suggestions?

Thanks,
Ton

Hello Ton and welcome to the Artrage forums :)
That’s a bit odd:confused: I’m on Mojave still too and the update check takes but a moment or two to complete. Perhaps there was a connection/server problem at their end?
I’m on AR 6.1.1 which is the latest Mac build at the moment.
You can also sign in to the ‘Members’ area: https://members.artrage.com/ where you originally registered your copy/ies of AR, to see the currently available version downloads for the apps you have purchased.
The last available Mac build for AR4 was 4.5.10 I believe.

[ton]

Thanks, Mark.

Unfortunely it's not happening just today, so I don't think it's an connection/server problem on ArtRage's part.
I wonder if it has anything to do with general settings. But for instance Adobe's Creative Cloud automatic update works perfectly.

Thanks for the manual link.

[markw]

Maybe it could be something on your system blocking your out going connection:confused::confused: But don’t ask me what!:p

There is one thing that might be worth a try though and that would be deleting AR6’s; Artrage6.prs file. AR will generate a new one automatically when it starts up and go back to how it was when first installed.

First make sure AR is not running.
In Finder locate the Artrage6.prs file found here: /Users/your name here/Library/Application Support/Ambient Design/ArtRage/ArtRage6.prs
Move it to your Desktop.
Now launch AR6. The ‘Check for Updates’ window should open strait away and try checking for an update.

If generating a new ArtRage6.prs file doesn’t get the Update checker working, shut down AR and replace the newly made ArtRage6.prs file with the one you moved to the Desktop earlier, which will at least get AR back to how it looked before trying this!
And you might want to try contacting Ambient Design about this problem on their support page here: https://www.artrage.com/get-support/

[ton]

Maybe it could be something on your system blocking your out going connection:confused::confused: But don’t ask me what!:p

There is one thing that might be worth a try though and that would be deleting AR6’s; Artrage6.prs file. AR will generate a new one automatically when it starts up and go back to how it was when first installed.



I tried, but deleting the .prs-file didn't change anything.
I'll try contacting Ambient Design.

Thanks for the support!

[Mirfino]

Any help much appreciated thanks....Tried a few times checking updates get now just keeps hanging when checking updates...

[markw]

Hello Mirfino,
I see we are both on the same macOS and Update check works for me here. So not sure why it’s not connecting for you:confused:
But fear not, you haven’t missed an update! AR v6.1.1 is still currently the latest available Mac build:cool:

[Mirfino]

...I don't need an update at this time as I am up-to-date but it just keeps hanging when I check...

[markw]

Humm… most strange. And sadly I am still at a loss as to why it isn’t working for you still:confused::confused::confused:
About all I can suggest now would be that you perhaps contact Ambient Design directly about this problem via their support webpage,
here: https://www.artrage.com/get-support/
Or via email at: [email protected]
Hope you find the solution soon:)

[Mirfino]

Humm… most strange. And sadly I am still at a loss as to why it isn’t working for you still:confused::confused::confused:
About all I can suggest now would be that you perhaps contact Ambient Design directly about this problem via their support webpage,
here: https://www.artrage.com/get-support/
Or via email at: [email protected]
Hope you find the solution soon:)

Many thanks for your help & links. I will re boot computer before going to support...see how that goes...

[Mirfino]

NO LONGER! For some/someone reason all good again. Thank you!